Behavioral Health Receptionist

Seneca Nation Health System•Irving, NY

About The Position

Responsible for the reception area and specified clerical functions. Serves as the Seneca Nation Health System’s customer service representative by greeting and directing employees and visitors courteously to appropriate people or locations. The position supports cooperative staff efforts to provide and maintain high-quality service and patient and client care. Where applicable, the receptionist must demonstrate the knowledge and skills necessary to communicate effectively with patients of all ages. Employees may be asked to perform other duties as needed.

Requirements

High school graduate or equivalent.
Six months to one year of experience in clerical work or a related field.
Public relations capability.
Computer and typing skills.
Word processing and/or spreadsheet computer skills.
Ability to multitask.
Interpersonal skills.
Excellent written and oral communication skills.
Active listening skills.
Pleasant personality.

Nice To Haves

Experience in a large hospital, academic medical center, outpatient health care setting, or Indian Health Service (IHS)/tribal health.

Responsibilities

Receive incoming calls, screen the nature of each call, and transfer calls to the appropriate employee or department.
Receive patients and visitors and direct them to the proper destination.
Process incoming and outgoing mail by updating logs and distributing mail to appropriate mailboxes.
Log UPS and FedEx deliveries and notify the appropriate staff.
Track and forward interdepartmental mail.
Track and schedule conference room reservations.
Promote cooperative staff efforts to provide and maintain high-quality service and patient and client care.
Participate in and complete mandatory staff meetings, trainings, and in-services.
Follow department, Seneca Nation, and Seneca Nation Health System policies and procedures.
Perform other duties as needed.