Behavioral Health Receptionist

Grand Peaks • Rexburg, ID

8h • Onsite

About The Position

Grand Peaks Behavioral Health is seeking a Receptionist to provide front office support for its St. Anthony and Rexburg behavioral health clinics. As the first point of contact for patients, families, and visitors, the Receptionist helps create a positive patient experience and supports the clinics’ day-to-day operations. The role requires balancing multiple priorities, maintaining accurate schedules and patient information, and following through on assigned tasks.

The position requires flexibility to work at both clinic locations, with shifts scheduled at one location per day. The schedule is Monday through Friday, 7:50 a.m. to 6:00 p.m., consisting of four 10-hour shifts per week and one weekday off. There are no weekends. Schedule details will be discussed during the interview. Pay is dependent on experience (DOE).

Requirements

• High school diploma or equivalent.
• Strong communication and interpersonal skills, including the ability to interact professionally and respectfully with patients, families, visitors, and staff from diverse backgrounds.
• Ability to handle sensitive situations with discretion, diplomacy, and tact.
• Excellent telephone skills, including the ability to manage calls, assist patients, and direct inquiries.

Nice To Haves

• At least six months of healthcare receptionist experience; relevant administrative or front office experience will also be considered.
• Bilingual Spanish and English speaking skills.

Responsibilities

• Greet and assist patients, visitors, and staff.
• Answer and direct phone calls, schedule appointments, and collect co-pays and patient payments.
• Support scheduling and coordination for school-based therapy services.
• Maintain accurate patient demographic and insurance information.
• Maintain strict patient confidentiality.
• Manage front desk operations, including check-in/check-out and paperwork.
• Assist with general office duties.

Benefits

• Comprehensive benefits package including health insurance, employee clinic visit reimbursement, 401(k) with company match, paid time off, and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED