Behavioral Health Receptionist

Seneca Nation Health System•Town of Brant, NY

About The Position

The Behavioral Health Receptionist is responsible for the reception area and specified clerical functions. The receptionist serves as a customer service representative for the Seneca Nation Health System, greeting and directing employees and visitors courteously to the appropriate people or locations. The role supports cooperative staff efforts to maintain high-quality service and patient and client care. Employees may be asked to perform other duties as needed.

Requirements

High school graduate or equivalent.
Six months to one year of experience in clerical work or a related field.
Public relations capability.
Computer and typing skills.
Word processing and/or spreadsheet computer skills.
Ability to multitask.
Interpersonal skills.
Excellent written and oral communication skills.
Active listening skills.
Pleasant personality.

Nice To Haves

Experience in a large hospital, academic medical center, outpatient health care setting, or Indian Health Service (IHS)/tribal health.

Responsibilities

Receive incoming calls, screen them for their nature, and transfer them to the appropriate employee or department.
Receive patients and visitors and direct them to the proper destination.
Process incoming and outgoing mail by updating logs and distributing mail to appropriate mailboxes.
Log UPS and FedEx deliveries and notify appropriate staff.
Track and forward interdepartmental mail.
Track and schedule conference room reservations.
Promote cooperative staff efforts to provide and maintain high-quality service to patients and staff and support quality patient and client care.
When applicable, demonstrate the knowledge and skills necessary to communicate effectively with patients of all ages.
Participate in and complete mandatory staff meetings, trainings, and in-services.
Follow department, Seneca Nation, and Seneca Nation Health System policies and procedures.
Perform other duties as needed.