Behavioral Health Receptionist

Whole Family Health Center • Vero Beach, FL

21h

About The Position

The Behavioral Health Receptionist supports outpatient behavioral health care for established and incoming patients seeking psychiatric or counseling services. This frontline member of the care team provides a welcoming, organized, and compassionate environment; connects patients with behavioral health providers and services; and performs administrative and clerical duties while maintaining confidentiality and professionalism. The role also supports patient needs during scheduled psychiatric treatment services, including recording vital signs and promptly reporting signs of distress to the provider.

The position requires strong oral and written communication with patients, staff, and others, with information documented appropriately in patient care records. Spanish or Creole communication skills are a plus but are not required. A high school diploma or GED is required. One year of experience in a medical front office or behavioral health setting is preferred. Level 2 background clearance and specified immunization and PPD documentation are required at hire.

Requirements

• High school diploma or GED.
• Level 2 background clearance required.
• At the time of hire, provide proof of MMR and hepatitis B immunizations, and either a history of chickenpox (varicella) or documentation of varicella vaccination, as well as a PPD test.
• Good oral and written communication skills.
• Ability to communicate professionally and appropriately with patients, staff, and others and document information in patient care records.

Nice To Haves

• One year of experience in a medical front office or behavioral health setting is preferred.
• Ability to communicate in Spanish, Creole, or both.

Responsibilities

• Serve as the first point of contact for patients in person and by phone, providing a welcoming environment and quality customer service.
• Answer multi-line phones, schedule appointments, and respond to inquiries about WFHC Behavioral Health services.
• Perform clerical duties, including photocopying, faxing, documenting in patient care records, and communicating needs to the BH Program Manager and clinical care providers as needed.
• Capture patient information in the electronic medical record during check-in.
• Obtain patient demographic and insurance information, verify insurance eligibility in advance, and enter accurate information in the electronic health record.
• Collect and process payments due for visits and complete daily reconciliation.
• Scan and upload documents required for care, including insurance cards, identification, referrals, and consent forms.
• Work with insurance plans and clinicians to obtain preauthorization for medications or services in accordance with payer guidelines.
• When scheduled to assist with psychiatric treatment services, measure and record patient vital signs according to clinic protocols, enter them accurately in the EMR, and communicate them to the care team in a timely manner.
• During treatment days, observe patients for signs of distress or immediate behavioral health concerns and promptly report findings to the psychiatric provider.
• Protect patients' rights by maintaining confidentiality of personal and financial information.
• Maintain professional behavior and attitude toward patients, visitors, and coworkers.
• Keep reception, waiting, and common areas clean, organized, and stocked with necessary supplies.
• Perform other duties and responsibilities as assigned.

Benefits

• Access to employee and family healthcare coverage, including medical, dental, and vision.
• Paid time off, including sick leave, personal leave, vacation leave, bereavement leave, and holidays.
• Employee Assistance Program (EAP).
• Supportive and collaborative work environment focused on client well-being and staff support.
• Inclusion in a knowledgeable and highly respected healthcare team.
• IT technical support available to employees during the work week.
• Beautiful offices with state-of-the-art technology and dedicated Behavioral Health providers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED