Medical Receptionist/Patient Care Coordinator

The SpOT Clinic • Daphne, AL

3d

About The Position

The SpOT Clinic is seeking a dependable, energetic, and compassionate Medical Receptionist/Patient Care Coordinator to serve as the face of its newest Daphne/Eastern Shore clinic. This full-time role supports an exceptional patient experience and efficient daily operations. The schedule is Monday through Thursday, 8:00 a.m. to 6:00 p.m., and Friday, 8:00 a.m. to 12:00 p.m.; the clinic is closed from 12:00 to 1:00 p.m. for lunch.

As the first point of contact for patients and families, the coordinator handles front-office duties, appointment scheduling, patient payments, insurance eligibility and verification, and general office operations. The role also supports the clinical team by maintaining positive, professional relationships with staff and families. The clinic is a fast-paced, purpose-driven environment focused on supporting children and families.

Requirements

• Strong interpersonal and communication skills.
• Excellent organizational and multitasking abilities.
• Positive, team-oriented attitude and a heart for helping others.

Nice To Haves

• Prior experience in a medical or therapy clinic setting.
• Familiarity with EMR systems and insurance verification.

Responsibilities

• Greet patients warmly and professionally.
• Manage patient check-in and check-out processes.
• Schedule and reschedule appointments for evaluations and ongoing treatment.
• Answer and direct multi-line phone calls.
• Collect co-pays and patient balances.
• Run insurance eligibility and verification through the EMR system as needed.
• Support the clinical team by maintaining positive and professional relationships with staff and families.
• Oversee general office operations to ensure smooth day-to-day function.

Benefits

• Partially company-paid medical insurance (BCBS).
• Supplemental dental, vision, accident, life, disability, and critical illness insurance.
• Flexible Spending Account.
• 401(k) with employer match.
• Approximately 2 weeks of PTO and 1 week of UTO per year.
• Up to 64 holiday hours per year.
• Approximately 1-week holiday closure between Christmas and New Year's.
• Bonus opportunities based on bi-weekly reschedules and schedule stats.
• Uniform allowance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed