Patient Care Coordinator/Receptionist
About The Position
The Dental Front Desk Coordinator serves as the first and last point of contact for patients and plays a critical role in creating a welcoming, organized, and professional front-office experience. The position focuses on patient communication, scheduling, and administrative support to ensure smooth daily operations and support overall practice success. The role includes greeting patients and assisting with check-in and check-out; answering calls and responding to inquiries; communicating appointment details, office policies, and visit flow; and helping maintain a positive, calm environment. The coordinator manages appointment scheduling and follow-up, supports daily office flow and communication between front and clinical teams, maintains accurate patient records, assists with general administrative work, and keeps the reception area clean and organized. The schedule is Monday through Friday, 8 a.m. to 5 p.m. The stated hourly pay range is $18–$23.
Requirements
- Strong customer service and interpersonal communication skills.
- Excellent organizational skills and attention to detail.
- Ability to multitask in a fast-paced environment.
- Comfort with computers, scheduling software, and basic office technology.
- Professional appearance and demeanor.
Responsibilities
- Greet patients upon arrival and assist with check-in and check-out.
- Answer incoming calls and respond to inquiries in a friendly, professional manner.
- Communicate appointment details, office policies, and general visit flow.
- Support a positive and calm environment for patients throughout their visit.
- Schedule, confirm, reschedule, and follow up on patient appointments.
- Maintain an organized and optimized schedule to support provider productivity.
- Coordinate recall, follow-ups, and unscheduled treatment appointments.
- Assist with daily office flow and communication between front and clinical teams.
- Maintain accurate patient records and documentation in the practice management system.
- Ensure patient forms and information are completed and up to date.
- Support administrative tasks including data entry, filing, scanning, and correspondence.
- Maintain a clean, organized, and professional front desk and reception area.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
