Patient Care Coordinator/Receptionist

Shared Practices Group • Summerville, SC

1d

About The Position

The Dental Front Desk Coordinator serves as the first and last point of contact for patients and plays a critical role in creating a welcoming, organized, and professional front-office experience. The position focuses on patient communication, scheduling, and administrative support to ensure smooth daily operations and support overall practice success.

The role includes greeting patients and assisting with check-in and check-out, answering calls and responding to inquiries, communicating appointment details and office policies, scheduling and confirming appointments, coordinating recalls and follow-ups, and supporting communication between front and clinical teams. It also involves maintaining accurate patient records and documentation, completing administrative tasks, and keeping the reception area clean, organized, and professional. The schedule is Monday through Friday, 8 a.m. to 5 p.m. Compensation is $19–$21 per hour.

Requirements

• Strong customer service and interpersonal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Comfort with computers, scheduling software, and basic office technology.
• Professional appearance and demeanor.

Responsibilities

• Greet patients upon arrival and assist with check-in and check-out.
• Answer incoming calls and respond to inquiries in a friendly, professional manner.
• Communicate appointment details, office policies, and general visit flow.
• Support a positive and calm environment for patients throughout their visit.
• Schedule, confirm, reschedule, and follow up on patient appointments.
• Maintain an organized and optimized schedule to support provider productivity.
• Coordinate recalls, follow-ups, and unscheduled treatment appointments.
• Assist with daily office flow and communication between front and clinical teams.
• Maintain accurate patient records and documentation in the practice management system.
• Ensure patient forms and information are completed and up to date.
• Support administrative tasks such as data entry, filing, scanning, and correspondence.
• Maintain a clean, organized, and professional front desk and reception area.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed