Patient Care Coordinator/Receptionist

Shared Practices Group•Des Moines, IA

About The Position

The Dental Front Desk Coordinator serves as the first and last point of contact for patients and helps create a welcoming, organized, and professional front-office experience. The role focuses on patient communication, scheduling, and administrative support to ensure smooth daily operations and support the practice’s overall success. The position is scheduled Monday through Friday, 8 a.m. to 5 p.m. The stated pay is $19–$21 an hour.

Requirements

Strong customer service and interpersonal communication skills.
Excellent organizational skills and attention to detail.
Ability to multitask in a fast-paced environment.
Comfort with computers, scheduling software, and basic office technology.
Professional appearance and demeanor.

Responsibilities

Greet patients upon arrival and assist with check-in and check-out.
Answer incoming calls and respond to inquiries in a friendly, professional manner.
Communicate appointment details, office policies, and general visit flow.
Support a positive and calm environment for patients throughout their visits.
Schedule, confirm, and reschedule patient appointments, and follow up as needed.
Maintain an organized, optimized schedule that supports provider productivity.
Coordinate recall, follow-ups, and unscheduled treatment appointments.
Assist with daily office flow and communication between front-office and clinical teams.
Maintain accurate patient records and documentation in the practice management system.
Ensure patient forms and information are complete and up to date.
Support administrative tasks such as data entry, filing, scanning, and correspondence.
Maintain a clean, organized, and professional front desk and reception area.