Medical Receptionist I - Family Medicine/WIC - BMP Pace

Baptist Health Care•Pace, FL

About The Position

The Medical Receptionist I greets and registers incoming patients in the practice management system and accurately collects and enters demographic and insurance information. The role confirms and schedules appointments, collects copayments, verifies insurance, explains financial requirements to patients or responsible parties, and records payments in the practice management system. It also handles incoming telephone calls promptly, courteously, and professionally. The position may process and follow up on provider-generated referrals, initiate requests for service authorization, verify benefits, document authorizations, and communicate authorization status to medical staff. It may also schedule referral appointments for tests, procedures, and follow-up care. The receptionist works with Baptist Medical Group representatives, insurance companies, patients, and family members to support patient access and smooth practice operations.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills.
Ability to organize work, make assignments, and achieve goals and objectives.
Ability to prioritize work.
Confidence and skill using computers and related software applications.
Ability to make recommendations and handle complaints and requests professionally and calmly.
Ability to provide excellent customer service.

Responsibilities

Greet visitors and patients and direct them appropriately in accordance with Baptist Health Care's mission, vision, and values.
Enter patient demographics into the practice management system and maintain information in patient records.
Manage appointments and schedule patients accurately for specified days and times; remind patients of appointments.
Coordinate appointments, manage appointment reminders and online appointment requests in a timely manner, and follow up with patients who do not attend to reschedule.
Receive and route incoming telephone calls promptly, courteously, and professionally.
Operate a variety of office equipment effectively.
Coordinate and document patient referral information.
Work with Baptist Medical Group representatives, insurance companies, patients, and family members.
Verify health insurance eligibility and understand copayments, coinsurance, and deductibles.
Explain financial requirements to patients or responsible parties and collect patient financial portions, including copayments and coinsurance.
Reconcile daily charges and payments accurately.
May process and follow up on referrals generated by providers; request service authorizations, verify benefits, document authorizations, communicate authorization status to medical staff, and schedule referral appointments for tests, procedures, and follow-up.