Medical Receptionist I - Family Medicine/WIC - BMP Pace

Baptist Health Care•Pace, FL

About The Position

The Medical Receptionist I greets and registers incoming patients in the practice management system and accurately collects and enters demographic and insurance information. The role confirms and schedules appointments, collects copayments, verifies insurance, explains financial requirements to patients or responsible parties, and enters payments into the practice management system. It also receives incoming telephone calls promptly and professionally. The receptionist may process and follow up on provider-generated referrals. The role may also initiate requests for authorization of patient services, verify benefits, enter and document authorizations, communicate authorization status to medical staff, and schedule referral appointments for tests, procedures, and follow-up.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills.
Skill in organizing work, making assignments, and achieving goals and objectives.
Ability to prioritize work.
Confidence and skill using computers and related software applications.
Ability to make recommendations and handle complaints and requests professionally and calmly.
Ability to provide excellent customer service.

Responsibilities

Greets visitors or patients and directs them appropriately in accordance with Baptist Health Care’s mission, vision, and values.
Enters patient demographic information into the practice management system and maintains patient information in the patient record.
Coordinates and schedules appointments, manages appointment reminders and online appointment requests in a timely manner, and follows up with patients who miss appointments to reschedule.
Receives and routes incoming telephone calls promptly, courteously, and professionally.
Operates a variety of office equipment effectively.
Coordinates and documents patient referral information.
Works closely with Baptist Medical Group representatives, insurance companies, patients, and family members.
Verifies health insurance eligibility and understands copayments, coinsurance, and deductibles.
Explains financial requirements to patients or responsible parties and collects patient financial portions, including copayments and coinsurance.
Reconciles daily charges and payments accurately.
May process and follow up on provider-generated referrals, initiate service authorization requests, verify benefits, document authorizations, communicate authorization status to medical staff, and schedule referral appointments for tests, procedures, and follow-up.