Medical Practice Coordinator-Psychology

Nemours Children's Health•Wilmington, DE

40d•Onsite

About The Position

The Medical Practice Coordinator-Psychology plays a crucial role in facilitating patient access to care within the Psychology division at Nemours Children's Health. This position involves comprehensive scheduling across all Nemours sites, maximizing template utilization, and managing waitlists and referral work queues to meet established metrics. The coordinator provides essential daily administrative support to assigned clinical team members, including the Division Chief, and assists in the coordination and support of enterprise, departmental, and divisional projects and initiatives that further the organization's goals.

Requirements

High School Diploma required.
Basic knowledge of HIPAA regulations and ability to maintain confidentiality.
Intermediate knowledge of word processing and excel.
Excellent verbal and written communication skills.
Strong organizational and time management skills.
Solid conflict resolution skills.
Ability to work independently with minimal supervision.

Nice To Haves

Associates or Bachelors degree preferred, but will consider equivalent years’ experience.

Responsibilities

Facilitate access to care by scheduling patients at all Nemours sites of service.
Maximize template utilization.
Manage wait lists and referral work queues to ensure they meet established metrics.
Provide daily administrative support to assigned members of the clinical team, including the Division Chief.
Assist in the coordination and support of enterprise/departmental/divisional projects and initiatives.
Provide daily oversight of divisional clinical schedules.
Partner with clinical teams to ensure timely follow-up care for patients to optimize schedules, access, and fill rates.
Collect, communicate, and document demographic, insurance and/or clinical information required for patient care and revenue cycle.
Promptly and courteously manage communications to/from internal and external customers including patients, referring physicians, insurance companies, etc.
Triage urgent/non-urgent calls appropriately, ensuring service excellence in all encounters.
Connect crisis calls to proper next steps, including crisis resources and mobile crisis.
Utilize EPIC and Qlik reporting tools to assess schedule responsibilities.
Serve as a liaison between patient, healthcare providers, other members of the healthcare team, financial services, billing, and HIM.
Daily, open, categorize and distribute incoming correspondence, including mail, faxes, scanned documents, etc.
Proactively identify problems and opportunities.