Medical Practice Assistant - Urgent Care

Conway Medical Center•Conway, SC

About The Position

The Medical Practice Assistant (MPA) assists with administrative functions in a physician’s office and provides exemplary customer service while consistently practicing CMC’s core values of excellence, compassion, healing, teamwork, stewardship, innovation, and integrity. This role is part of a centralized medical office and may include any duties needed to help the office function for which the employee is competent, along with other assigned duties. Employees participating in coding, billing, or claims submission must accurately and honestly perform their functions, from initial receipt of a physician order through receipt of payment, so accurate claims are submitted and the organization retains only funds to which it is legally entitled.

Requirements

High school diploma required.
Two years of previous customer service or administrative clerical experience required.
Assessment of overall credit worthiness through review of a consumer credit report is required.
Proficient use of Microsoft Outlook, Word, Excel, Explorer, and PowerPoint.
Effective verbal and written communication skills.
Strong organizational skills.
Ability to remain calm and professional in all situations.

Nice To Haves

Prior experience working front desk operations in healthcare preferred.
Insurance Billing and Coding Specialist (CBCS) certification preferred.
Medical Administrative Assistant (CMAA) certification preferred.
CRMA certification or Billing/Coding certification preferred.

Responsibilities

Greet patients and accompanying family members, when applicable, and provide exemplary customer service.
Schedule patient appointments and adjust scheduling for emergency cases.
Obtain insurance verification and authorization.
Update and maintain electronic medical records.
Assist with physician-office billing, including processing insurance claim forms, gathering patient and insurance billing data, medical billing and coding, collections, and accounts receivable and payable.
Work effectively and collaboratively with colleagues, physicians, department heads, and leadership members.
Use strong organizational skills and effective verbal and written communication skills.
Use Microsoft Outlook, Word, Excel, Explorer, and PowerPoint proficiently.
Remain calm and professional in all situations.
Accurately and honestly perform coding, billing, and claims-submission functions to support accurate claims and ensure the organization retains only funds to which it is legally entitled.
Complete other duties needed to help the centralized medical office function, when competent, and other duties as assigned.