Medical Office Supervisor - Benner Pike

Penn State Health • State College, PA

5d • Onsite

About The Position

Provides direct supervision of practice-site clerical support staff to support optimal clinical operations. Oversees clerical functions and management, including cost-effective office-supply management; adherence to organizational policies for patient registration quality, point-of-service cash collections and cash control, scheduling, and other clerical support; patient satisfaction with clerical staff interactions; and clerical staff engagement. Upholds applicable local, state, federal, and accrediting-body rules and regulations, including through the work of direct reports. Promotes an exceptional patient experience by providing customer-service guidance to staff and using scenario discussions at staff meetings. Assists the Manager and Medical Director with integrating institutional initiatives at the practice site and contributes to continuous improvement in quality and service.

The position is with Penn State Health Medical Group Benner Pike – Suite 1, a clinic offering Cardiology, Vascular Surgery, Family Medicine, Adult Congenital Heart, Endocrinology, and Device Clinic services. The team seeks a personable individual able to work independently and collaboratively in a smaller, family-oriented environment.

Requirements

• High school diploma or equivalent.
• Working knowledge of team function within the organization.
• Ability to work independently as well as part of a team.
• Personable approach to working with staff and patients.

Nice To Haves

• One year of supervisory experience.

Responsibilities

• Directly supervise practice-site clerical support staff.
• Manage clerical operations, including office supplies, patient registration, point-of-service collections and cash control, scheduling, and related support functions.
• Support patient satisfaction with clerical staff interactions and promote clerical staff employee engagement.
• Uphold applicable local, state, federal, and accrediting-body rules and regulations, including through direct reports.
• Provide customer-service support and guidance to staff and use scenario discussions at staff meetings to promote an exceptional patient experience.
• Assist the Manager and Medical Director in integrating institutional initiatives at the practice site.
• Contribute to continuous improvements in quality and service.

Benefits

• 75% Penn State tuition discount for eligible full-time Milton S. Hershey Medical Center employees and eligible dependents through the Grant-in-Aid program.
• Medical, dental, and vision coverage with no waiting period.
• Employee wellness programs and fitness discounts.
• Generous paid time off and personal time.
• Paid parental leave.
• Retirement benefits.
• Extended Illness Bank.
• Life insurance.
• Identity theft protection.
• Tuition reimbursement.
• PAWS UP employee recognition program.
• Learning and Organizational Development resources.
• Employee Exclusive Concierge Service for scheduling.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED