Supervisor Medical Office RN

MyMichigan Health•Alpena, MI

About The Position

The Supervisor Medical Office RN oversees employees and patients at the office location and serves as a liaison with other subsidiaries and organizational personnel. The role requires knowledge of general and complex rehabilitation patients and the ability to assess, plan, implement, and evaluate patient care. The supervisor manages office clinical operations, maintains medical supplies, and ensures compliance with Health Systems policies, OSHA guidelines, CLIA regulations, and corporate compliance requirements. The position coordinates and trains new employees, provides teaching to patients and families, and manages pain and other symptoms. Clinical duties may include triaging patient calls, reporting test results, assessing patients, rooming patients, recording vital signs, maintaining documentation, and calling in prescriptions. The Supervisor RN collaborates with providers and staff from Michigan Medicine and is available for office and care emergencies.

Requirements

Active Registered Nurse (RN) credential in Michigan; essential.
Basic Life Support (BLS) certification from the AHA, required within one month of hire or transfer; essential.
Associate degree in nursing; essential.
Previous management experience, including coaching, leading, and mentoring employees.
Leadership skills to effectively direct a group.
Interpersonal and communication skills to work with individuals and groups at all levels and clearly communicate ideas and concepts.
Knowledge of Microsoft Excel and Word.
Knowledge of medical office policies, practices, and procedures, normally acquired through three to five years of work in a healthcare system or similar setting.
Ability to wear personal protective equipment, including latex materials or an appropriate substitute if required.
Ability to move about the facility with or without an assistive device and perform the job functions described.
Adequate vision and hearing, with or without assistive devices.
Ability to sit, stand, and walk for long periods and make postural changes such as stooping, kneeling, or crouching.
Follow bloodborne pathogen and TB testing requirements.
Ability to handle multiple tasks, work independently, get along with others, maintain regular and predictable attendance, and stay awake.
Dexterity for handling, reaching, grasping, fingering, and feeling, potentially on a regular or frequent basis.
Ability to meet the stated medium physical demand level: occasionally lift or carry 21–50 pounds; frequently handle 20 pounds and walk, stand, or push/pull arm or leg controls; and constantly handle 10 pounds.

Nice To Haves

One year of supervisory experience preferred.

Responsibilities

Coordinate and train new employees; conduct coaching and disciplinary conversations and performance reviews for staff.
Process timekeeping in the payroll system for biweekly payroll.
Facilitate hiring and selection of new employees.
Perform clinical duties as needed, including triaging patient calls and reporting test results to patients.
Assess patients as appropriate and serve as a liaison between providers and patients.
Manage day-to-day clinic clinical operations and use critical thinking to resolve issues.
Interact positively with patients and families and provide information to help them use and benefit from services.
Apply critical thinking and integrate theory into practice for rehabilitation patients.
Provide for the age-specific needs of the population served according to department standards and policies.
Maintain medical supplies to meet patient needs.
Room patients, take and record vital signs, assess physical and social needs, verify demographic information, and maintain clinical documentation.
Manage patient symptoms and remain available for care emergencies.
Call in prescriptions and teach patients and family members about medication purposes and side effects.
Serve as a resource to technical, clerical, and medical staff.
Identify preventative maintenance needs for office equipment.
Conduct clinical staff performance reviews and follow up as appropriate.
Perform other duties as assigned.
Demonstrate competency in Microsoft Windows and participate in further learning opportunities offered by MyMichigan Health as required.