Medical Office Nurse RN

MyMichigan Health•Standish Township, MI

About The Position

Under the direct supervision of a provider, the Medical Office Nurse RN assesses and provides patient care, maintains appropriate documentation, and coordinates care to support high-quality, compassionate service. The role requires basic knowledge of specialty and/or primary care and the ability to assess, plan, implement, and evaluate patient care. The nurse maintains and oversees patients at office locations and serves as a liaison with other organizations and departments. The position may include ordering medical, pharmacy, and office supplies; ensuring compliance with MyMichigan Health policies and procedures, OSHA guidelines, CLIA regulations, and other applicable requirements; and coordinating and training new employees, students, and float staff as needed. The nurse provides patient education, assists with specialty care modalities and symptom management, responds to emergencies, monitors care-management compliance and outcomes for high-risk patients, explains prescriptions and medication side effects to patients and families, and coordinates continuity of care with other providers. General office duties, including keyboarding, filing, telephone, computer, and office-equipment tasks, may also be required. Responsibilities may vary slightly by assigned practice; the immediate supervisor can clarify role-specific duties.

Requirements

Associate degree.
Registered Nurse (RN) credential.
Basic Life Support (BLS) certification from the American Heart Association, required within one month of hire or transfer.
Basic knowledge of specialty and/or primary care and ability to assess, plan, implement, and evaluate patient care.
Ability to perform patient assessment and care within the scope of licensure.
Competency in Microsoft Windows; employees may be required to participate in additional learning opportunities.

Nice To Haves

Bachelor of Science in Nursing (BSN) preferred.

Responsibilities

Triage calls; schedule daily urgent and emergent add-ons; receive and relay test results; process medication refills; and support, direct, and refer patients for consultations, testing, insurance pre-certification, and documentation.
Perform complete patient assessments within the scope of licensure; greet patients and families; conduct routine pre-examination procedures, including taking vital signs and recording objective and subjective information about presenting conditions.
Update and maintain accurate patient records, including order reconciliation and secure messaging when available; reconcile medications, enter allergy reaction types, and process refills within certification scope.
Coordinate the care team according to provider-directed care and work with patients and families regarding disease processes and care management.
Assist providers with examinations and procedures.
Prepare and clean patient areas, set up equipment, clean and facilitate room setup after procedures, dispose of contaminated supplies, and sterilize medical instruments.
Use critical thinking in patient management and provide for the age-specific needs of the population served in accordance with standards and policies.
Maintain medical supplies at levels sufficient to meet patient needs.
Use necessary office computer systems, including MAPS, MCIR, practice management, electronic medical records, LIS, Emageon, dictation systems, and other programs used to support providers and staff.
Travel to satellite clinics if applicable.
Maintain accurate medical-record documentation and coding in accordance with policy.
Participate in annual quality and completeness reviews as necessary.
Manage patient symptoms as directed by the provider and coordinate continuity of care with other providers.
Coordinate care and train new employees, students, and float staff as required.
Provide patient education, assist with specialty care modalities, support emergency response, monitor care management for high-risk patients, and educate patients and families about prescriptions and medication side effects.
Order medical, pharmacy, and office supplies as needed and perform general office duties as needed.
Demonstrate competency in Microsoft Windows and participate in further learning opportunities offered by MyMichigan Health when required.