Medical Office Specialist Lillington

KidzCare•Lillington, NC

About The Position

The Medical Office Specialist is the first point of contact for patients and families and supports the day-to-day operation of the medical office. The role includes greeting patients and visitors, handling calls and inquiries, checking patients in and out, scheduling appointments, registering new patients, updating demographics and accounts, verifying insurance, collecting co-pays or service charges, and scanning information into electronic medical records. The specialist helps maintain patient flow by communicating with providers, clinical staff, and patients about arrivals and delays, and coordinates with staff to address concerns and follow up. The role also involves providing requested records and documents, maintaining the reception and lobby area, attending staff meetings, managing time, and completing mandatory training. The position is carried out in accordance with applicable federal, state, and local regulations and practice procedures. The specialist is expected to contribute to a compassionate, high-quality patient and family experience, collaborate to coordinate care and resolve concerns, protect patient privacy in accordance with HIPAA, prioritize safety, communicate professionally, solve problems, and take responsibility for decisions and actions while following company policies and procedures. The work takes place indoors in a temperature-controlled, smoke-free, handicapped-accessible environment. The role may at times involve stressful situations. Pay is determined by years of experience and office location.

Requirements

High school diploma or equivalent.
Working knowledge of computer applications.
Ability to speak, read, and write effectively.
Demonstrated proper telephone etiquette.
Ability to work independently without direct supervision.
Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner.

Nice To Haves

Prior medical experience.
Knowledge of or prior experience with insurance verification and patient accounts.
Prior experience with electronic medical records (EMR).

Responsibilities

Greet patients and visitors in person and by telephone.
Answer incoming calls politely and professionally.
Register new patients and update existing patient demographics.
Support patient flow by notifying providers of patient arrivals, monitoring delays, and communicating with patients and clinical staff.
Respond courteously to patient, prospective patient, and visitor inquiries and provide requested medical records, shot records, and other documents.
Scan relevant information into patients’ electronic medical records.
Verify patient insurance coverage.
Collect insurance co-pays and charges for services.
Schedule patient appointments.
Maintain the reception and lobby area.
Serve as a secondary point of contact for inquiries by phone, email, patient portals, or in person.
Provide accurate and timely information about appointments and general services.
Coordinate with clinical and administrative staff to resolve patient concerns and ensure follow-up.
Attend staff meetings, manage time efficiently, and complete mandatory training.
Support a superior patient and family experience and collaborate to coordinate care and address patient needs.
Protect patient privacy by complying with HIPAA guidelines and take initiative to identify and eliminate safety risks.
Communicate professionally, build working relationships, and identify, analyze, and solve problems.
Accept responsibility for decisions and actions, use appropriate resources, and follow regulatory and company policies and procedures.