Medical Office Specialist

East Central District Health Department/Good Neighbor Community Health Center • Columbus, NE

11d • $30,388 - $41,700

About The Position

The Medical Office Specialist supports front office operations and interacts directly with patients by phone and face-to-face. The position schedules appointments, processes payments in person and over the phone, and serves as a liaison between patients and medical support staff. The role requires strong communication and organizational skills, computer experience, and self-motivation.

The position includes answering and transferring incoming calls, scheduling new and follow-up appointments, making timely appointment confirmation calls, greeting and checking in patients, and verifying and updating information in medical records. It also involves collecting payments, establishing payment plans that meet policy requirements, and maintaining knowledge of insurance eligibility. The specialist performs other duties as assigned and follows organizational policies and procedures.

Requirements

• Basic computer and data-entry skills.
• Ability to handle cash and count money at high volumes, including performing mathematical computations.
• Effective oral and written communication skills.
• Ability to maintain a high level of confidentiality.
• Excellent organizational skills.
• Proactive and independent, with the ability to take initiative.
• Valid driver’s license.
• High school diploma or equivalent preferred.

Nice To Haves

• Bilingual skills preferred.
• High school diploma or equivalent preferred.

Responsibilities

• Answer and transfer incoming phone calls as required.
• Schedule new and follow-up appointments.
• Make timely confirmation calls to patients and clients.
• Greet and check in patients courteously and verify and update necessary information in medical records.
• Collect co-pays or other payments at the time of service as required.
• Establish agreed-upon payment plans that meet policy requirements.
• Maintain knowledge of insurance eligibility.
• Perform other duties as assigned.
• Report to work on time as scheduled and follow organizational policies and procedures.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED