Medical Office Specialist After Hours

Sweetgrass & SouthernMED Pediatrics•Mount Pleasant, SC

1h•Onsite

About The Position

The Medical Office Specialist is the first point of contact for families and performs front-office duties in accordance with applicable federal, state, and local regulations and the practice’s procedures. Responsibilities include check-in and check-out, appointment scheduling, insurance verification, updating patient accounts and demographics, and supporting patient flow. The role also provides information and documents to patients and visitors, coordinates with clinical and administrative staff, and contributes to a high-quality, compassionate patient and family experience while respecting privacy and safety. This is an after-hours schedule: Monday through Thursday, 5:00 p.m. to 9:00 p.m., and Saturday and Sunday, 9:00 a.m. to 1:00 p.m. The work is performed indoors in a temperature-controlled, smoke-free, handicapped-accessible environment and may involve stressful situations. Pay is determined by years of experience and office location.

Requirements

High school diploma or equivalent.
Ability to use computer applications.
Ability to speak, read, and write effectively.
Professional telephone etiquette.
Ability to work independently without direct supervision.
Ability to coordinate, analyze, observe, and make decisions while meeting deadlines and attending to detail.

Nice To Haves

Prior medical experience.
Knowledge of or prior experience with insurance verification and patient accounts.
Prior experience with electronic medical records (EMR).

Responsibilities

Greet patients and visitors in person and by telephone, and answer incoming calls professionally.
Register new patients and update existing patient demographics and accounts.
Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating with patients and clinical staff.
Respond courteously to inquiries from patients, prospective patients, and visitors; provide medical records, shot records, and other requested documents.
Scan relevant information into the patient’s electronic medical record.
Verify insurance coverage and collect insurance co-pays or charges for services.
Schedule patient appointments and provide accurate, timely information about appointments and general services.
Maintain the reception and lobby area.
Serve as a secondary contact for patient inquiries through phone, email, patient portals, and in-person interactions.
Coordinate with clinical and administrative staff to resolve patient concerns and ensure follow-up.
Collaborate to coordinate care and address the needs of patients and family members.
Protect patient privacy by complying with HIPAA guidelines and prioritize safety by identifying and eliminating risks.
Attend staff meetings and complete mandatory training.
Manage time efficiently and use appropriate resources to carry out responsibilities.
Adhere to regulatory and company policies and procedures, and accept responsibility for decisions and actions.