Medical Office Scheduler

Healthcare Outcomes Performance Company•Jacksonville, FL

4d•Onsite

About The Position

Southeast Orthopedic Specialists is seeking a Medical Office Scheduler for its Corporate Headquarters. Established in 2001, the organization is a regional leader in orthopedic medicine dedicated to providing five-star orthopedic care. The Medical Office Scheduler will be responsible for scheduling clinic appointments, collecting patient information, verifying insurance eligibility, and managing referrals. This role requires excellent communication and organizational skills, a strong customer service orientation, and the ability to work effectively in a fast-paced environment while maintaining patient confidentiality and adhering to HIPAA guidelines.

Requirements

Minimum two years’ experience in the healthcare field is required.
Previous call center experience is preferred.
Excellent organizational skills are required.
Strong customer service orientation is required.
Strong background with computers and data entry.
Knowledge of medical terminology, ICD and CPT.
Knowledge of Federal, state and HIPAA privacy regulations.
Knowledge of scheduling patients in a clinic/medical practice setting.
Effective verbal and written communication skills.
Strong interpersonal, written and oral communications skills.
Demonstrates outstanding customer service skills, communicates well and utilizes excellent listening skills and telephone etiquette.
Excellent interpersonal skills (tact, discretion and courtesy necessary to interact cordially and effectively at all times).
Ability to multi-task in a fast-paced environment.
Ability to understand patient demographic information and determine insurance eligibility.
Ability to have consistent attendance and punctuality.
Ability to effectively incorporate the use of technology into day-to-day tasks (Outlook, Microsoft Office Suite, CPS/GE Centricity and Scheduling Assistant).
Ability to communicate effectively and compassionately with patients, co-workers, management, and providers.

Nice To Haves

Working knowledge of Centricity Practice Management is a plus.

Responsibilities

Schedule clinic appointments including consultations, and follow-up visits, utilizing practice’s CPS/GE Centricity, and the Scheduling Assistant tool.
Collect all pertinent demographic, insurance, and medical information and enter into CPS.
Obtain patient demographic information and insurance eligibility; updates and confirms necessary information to allow processing of claims to insurance plans.
Utilizes templates, scheduling assistant, and referral system to schedule patient appointments.
Confirm patient is eligible with insurance plan at the time appointment is scheduled.
Successfully processes referrals through the referral system, contact patients to schedule appointment and import referrals/documents to patients’ chart.
Answer and resolve all incoming calls and requests in a timely, accurate manner.
Communicate with the director and/or supervisor about potential patient concerns.
Triage and relay necessary messages to appropriate staff member.
Facilitate communication with referring providers to ensure patient is prepared for activation upon arrival of their appointment.
Participates in the daily operations of the processing patient appointment requests as a team, alongside the referral coordinator team members to enhance the patient experience and patient delight.
Ensure strict confidentiality of all health records, member information and meet HIPAA guidelines.
Other duties as assigned.