Medical Office Scheduler - Southern Hills

The US Oncology Network•Spring Valley, NV

1d•Onsite

About The Position

Comprehensive Cancer Centers of Nevada is seeking a full-time, on-site Medical Office Scheduler in the Las Vegas area. The role works under direct supervision in a fast-paced, high-volume oncology practice and is responsible for scheduling patient appointments and tests efficiently and promptly, answering incoming calls, directing callers to appropriate personnel, and serving as a liaison between patients and medical staff. The position may include outside, outpatient, or surgical scheduling and supports the organization’s Compliance Program, Code of Ethics, and Business Standards. The role involves front-office scheduling and administrative duties, including maintaining physician scheduling templates, handling insurance authorizations and patient payments, supporting patient confidentiality, and coordinating with patients, physicians, and other staff. The position is performed in an office environment with contact with patients and the public.

Requirements

High school diploma or equivalent.
0–3 years of experience; entry-level experience, preferably in a medical office setting.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office, including Outlook, Word, and Excel.
Ability to meet the described physical demands, with reasonable accommodations as applicable.

Nice To Haves

Knowledge of medical terminology and coding.
Experience in a medical office setting.

Responsibilities

Answer incoming calls, assess callers’ needs, direct calls to appropriate personnel, page clinic personnel as appropriate, and communicate messages accurately and promptly.
Schedule new patients, referrals, and returning patients in the computer system according to physician and office guidelines.
Set up records and appropriate documentation and coding for new or referred patients.
Cancel or reschedule appointments in response to physician schedule changes and notify appropriate personnel.
Obtain and enter insurance authorizations and referral correspondence in patient charts and/or electronic medical records.
Collect co-pays, deductibles, and other out-of-pocket amounts at the time of the visit.
Maintain the primary office scheduling template, including physician meetings, satellite schedules, rounding, and call coverage.
Arrange financial counseling for patients as needed.
Protect patient confidentiality and follow policies and procedures that support front-office efficiency.
Cover other front-office functions as requested.
Prepare correspondence, memos, forms, and other documents as requested by a supervisor.
When requested, schedule outpatient appointments, tests, surgeries, and hospital admissions, and obtain required precertifications.
Communicate with patients about scheduled procedures or tests, including preparation requirements, and gather necessary information as needed.
Follow up on pre-operative tests to ensure clearance for surgical procedures and communicate with physicians and patients if additional testing is required, when applicable.
Schedule post-operative follow-up appointments with physicians, when applicable.
Demonstrate basic understanding of medical terminology for tests and procedures, including coding and the ability to look up codes specific to diagnosis, surgery, and scheduling, where applicable.
Support and adhere to the Compliance Program, including the Code of Ethics and Business Standards.