Medical Office Rep

Dignity Health Medical Group • Grass Valley, CA

4d • $25 - $27

About The Position

As a Medical Office Representative within Dignity Health Medical Foundation clinics, you will be the first to greet patients, physicians, and other visitors and provide excellent customer service. You will serve as the primary phone contact for incoming clinic calls and communicate and distribute messages effectively. Daily work includes collecting and updating demographic and insurance information, verifying health plan eligibility, taking complete and accurate messages, scheduling mutually acceptable appointment times using an electronic practice management system, and performing other clerical duties as needed to support clinic operations and quality patient care initiatives. The role calls for enthusiasm in helping others, efficient work, and empathy for patients. Representatives are expected to consistently meet customer service expectations, use active listening and scripted greetings and closings, make eye contact and smile, and remain respectful, concerned, and empathetic.

Requirements

• High school diploma or equivalent.
• Excellent interpersonal, organizational, and customer service skills.
• Keyboarding skills and ability to use computer equipment and software.
• Experience with standard office equipment.
• Six months of experience in an outpatient setting as a Medical Office Receptionist, or equivalent experience in a high-volume customer service role in another industry or environment, or six months of experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation.

Nice To Haves

• Familiarity with an electronic practice management system.
• Experience with multi-line phones or ACD phones.
• Medical terminology.

Responsibilities

• Greet patients, physicians, and other visitors and provide excellent customer service.
• Serve as the primary phone contact for incoming clinic calls and communicate and distribute messages effectively.
• Collect and update patient demographic and insurance information.
• Verify health plan eligibility.
• Take complete and accurate messages.
• Schedule mutually acceptable appointment times using an electronic practice management system.
• Perform other clerical duties as needed to support daily clinic operations and quality patient care initiatives.
• Follow customer-service expectations, including active listening, eye contact, smiling, respectful and empathetic interactions, and scripted greetings and closings.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED