Medical Office Rep II

Dignity Health Medical Foundation • Rancho Cordova, CA

4d • $26 - $30

About The Position

The Medical Office Representative works in Dignity Health Medical Foundation clinics and serves as a first point of contact for patients, physicians, and other visitors. The representative provides customer service in person and by phone, serves as the primary phone contact for incoming clinic calls, and communicates and distributes messages effectively.

Daily work includes collecting and updating demographic and insurance information, verifying health plan eligibility, taking complete and accurate messages, scheduling mutually acceptable appointments using an electronic practice management system, and performing other clerical duties as needed to support clinic operations, benchmarks, and quality patient care initiatives. The role calls for enthusiasm in helping others, efficient work, and empathy for patients. Representatives are expected to consistently meet customer service expectations, including eye contact and smiling, active listening, a positive attitude, respectful and empathetic interactions, and scripted greetings and closings.

Requirements

• High school diploma or equivalent.
• Six months of experience in an outpatient setting as a Medical Office Receptionist; equivalent experience in a high-volume customer service role in another industry or environment; or six months of experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation.
• Excellent interpersonal, organizational, and customer service skills.
• Keyboarding skills and ability to use computer equipment and software.
• Experience with standard office equipment.

Nice To Haves

• Familiarity with an electronic practice management system.
• Experience with multi-line phones or ACD phones.
• Medical terminology.

Responsibilities

• Greet patients, physicians, and visitors and provide excellent customer service.
• Serve as the primary phone contact for incoming clinic calls and communicate and distribute messages effectively.
• Collect and update patient demographic and insurance information.
• Verify health plan eligibility.
• Take complete and accurate messages.
• Schedule mutually acceptable appointment times using an electronic practice management system.
• Perform other clerical duties as needed to support daily clinic operations, benchmarks, and quality patient care initiatives.
• Consistently follow customer service expectations, including using scripted greetings and closings, active listening, eye contact, and respectful, empathetic communication.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED