Medical Office Rep II

CommonSpirit Health • Rancho Cordova, CA

3d

About The Position

The Medical Office Representative works within Dignity Health Medical Foundation clinics and serves as a first point of contact for patients, physicians, and other visitors. The role provides customer service in person and by phone, supports daily clinic operations, and contributes to quality patient care initiatives. The representative is expected to work efficiently and demonstrate empathy, active listening, respect, and a positive attitude. They follow the Foundation’s customer service expectations, including using scripted greetings and closings and maintaining eye contact and a welcoming demeanor.

Requirements

• Six months of experience in an outpatient setting as a Medical Office Receptionist; or equivalent experience in a high-volume customer service role in another industry or environment; or six months of experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation.
• High school diploma or equivalent.
• Excellent interpersonal, organizational, and customer service skills.
• Keyboarding skills and ability to use computer equipment and software.
• Experience with standard office equipment.

Nice To Haves

• Familiarity with an electronic practice management system.
• Experience with multi-line phones or ACD phones.
• Medical terminology.

Responsibilities

• Greet patients, physicians, and other visitors and provide excellent customer service.
• Serve as the primary phone contact for incoming clinic calls and communicate and distribute messages effectively.
• Collect and update patient demographic and insurance information.
• Verify health plan eligibility.
• Take complete and accurate messages.
• Schedule mutually acceptable appointment times using an electronic practice management system.
• Perform other requested clerical duties to support daily clinic operations, benchmarks, and quality patient care initiatives.
• Consistently follow customer service expectations, including active listening, showing empathy and respect, making eye contact, smiling, and using scripted greetings and closings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED