Med Office Receptionist-Int

UT Health San Antonio•San Antonio, TX

About The Position

Under direct supervision, the Medical Office Receptionist provides office support in a clinical office to help ensure patient satisfaction. The role performs front-office and registration tasks, supports appointment scheduling and medical-record coordination, and helps manage patient flow.

Requirements

High school diploma.
Ability to support the mission, vision, and patient promise throughout interactions, in accordance with the UT Health Way.
Analytical thinking, including the ability to analyze information, use logic to coordinate work within schedule constraints, and handle emergent requirements in a timely manner.
Creativity and alternative thinking, with the ability to develop new ideas supportive of the UT Health Way.
Proficiency with Microsoft Office and database programs.
Excellent verbal and written communication skills.

Responsibilities

Perform front-office duties, including checking in patients, ensuring registration forms are complete, collecting copays, assisting patients, and answering phones.
Create and verify complete patient registration upon arrival.
Communicate with Benefit Coordinators when patients obtain new insurance.
Communicate with providers about patient arrivals, needs, or requests.
Prepare charts, obtain medical-record requests, and call outside providers to request records.
Create new and follow-up appointments, and obtain referrals and visit or testing authorizations when necessary.
Schedule patient appointments and follow up on missed appointments by telephone or mail.
Monitor patient flow, place patients into rooms as needed, and keep patients and families informed about waiting times.
Perform other duties as assigned.

Benefits

UT SELECT medical insurance offered free for employees, with family coverage available through payroll deduction.
Discounted copays and coinsurance for employees and dependents using UT Health Physicians.
$50,000 group term life insurance and $50,000 basic accidental death and dismemberment insurance at no cost, with options to purchase additional coverage.
Three dental insurance plan options through Delta Dental.
Two vision plan options through Superior Vision Services.
Optional disability insurance that provides income if a non-work-related illness or injury prevents the employee from working.
Flexible spending accounts for qualifying dependent care and out-of-pocket healthcare expenses.
Retirement-plan eligibility through TRS or ORP, with voluntary retirement programs also available.
Paid time off of 128 to 208 hours per fiscal year based on years of service, prorated in the first year based on hire date.
Extended Illness Bank accrual of 8 hours per month.
Paid family leave of up to 240 hours after six months of consecutive employment.
Twelve paid holidays each year.
Discounts on services, tickets, and gym membership.