Med Office Receptionist-Int

UT Health San Antonio • San Antonio, TX

5d

About The Position

Under direct supervision, the Med Office Receptionist provides office support in a clinical office to help ensure patient satisfaction. The role handles front-office registration and patient communications, coordinates appointments and referrals, prepares charts, and monitors patient flow.

Requirements

• High school diploma.
• Ability to support the mission, vision, and patient promise throughout interactions, following the UT Health Way.
• Analytical thinking, including using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.
• Ability to develop new ideas supportive of the UT Health Way.
• Proficiency with Microsoft Office and database programs.
• Excellent verbal and written communication skills.

Responsibilities

• Perform front-office duties, including checking in patients, ensuring registration forms are complete, collecting copays, assisting patients, and answering phones.
• Create and verify complete patient registration upon arrival.
• Communicate with Benefit Coordinators when patients obtain new insurance.
• Communicate with providers about patients’ arrivals, needs, or requests.
• Prepare charts and obtain medical record requests, including calling outside providers to request records.
• Create new and follow-up appointments and obtain referrals and visit or testing authorizations when necessary.
• Schedule patient appointments and follow up on missed appointments by telephone or mail.
• Monitor patient flow, place patients into rooms as needed, and keep patients and families informed about waiting times.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED