Medical Office Receptionist

LifeStance Health•Champaign, IL

1d•Onsite

About The Position

The Medical Office Receptionist manages the daily front-office activities at a LifeStance Health practice location, providing quality customer service to in-person and remote patients and clinicians. The role supports smooth clinic operations, patient care, clinician satisfaction, and a pleasant, secure working environment. Compensation starts at $22.00 per hour, with potential quarterly bonuses or incentives. The listed location is 2506 Galen Dr Ste 101, Champaign, IL 61821.

Requirements

Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.
High school diploma or equivalent.

Nice To Haves

Associate or bachelor's degree.
At least one year of experience in healthcare operations, customer service, or a similar role or setting.

Responsibilities

Promote a positive work environment and support clinician and staff engagement activities.
Prepare patient schedules by confirming paperwork and documentation, current credit-card information, accurate demographics, and prepared patient charts.
Perform general office duties, including sorting mail, scanning documents, handling e-faxes and shared office email, and maintaining the office.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Provide responsive customer service and follow crisis and de-escalation processes when handling difficult or sensitive situations.
Greet patients and manage front-desk check-in and check-out.
Respond to patient requests by phone, email, or portal, including billing and payment questions, scheduling, release requests, and other inquiries.
Manage phone-system queues and answer calls promptly.
Help patients access telehealth and troubleshoot Patient Portal or other issues.
Handle urgent requests, triage patient issues, and direct or escalate them to the appropriate people or departments.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve related issues.
Provide clinicians with general administrative support, including sending letters and faxes, and coordinate responses to additional patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational practice environment.