Medical Office Receptionist - Primary Care

Endeavor Health•Schaumburg, IL

19d•$19 - $27•Onsite

About The Position

The Medical Office Receptionist welcomes patients and visitors at various service points, provides courteous customer service, directs them to the appropriate department or resource, and promptly notifies the appropriate resource of their arrival. The receptionist verifies patient demographic and eligibility information; handles telephone calls and messages; registers new patients; and schedules, reschedules, and follows up on appointments. The role also collects copayments and balances, arranges follow-up appointments, and responds to questions using knowledge of organizational policies and procedures. The receptionist may coordinate with departments, team members, physician offices, the hospital, and patients to provide information, follow up, or resolve problems. Additional duties may include clerical work, ordering supplies, opening mail, assisting with medical records and clinical personnel, maintaining orderly work and waiting areas, and completing special projects. The position requires occasional travel to other locations and flexible hours to meet operational needs. The schedule is 40 hours per week: Monday and Tuesday, 7:00 AM–7:00 PM; Wednesday through Friday, 7:00 AM–5:00 PM; and Saturday, 8:00 AM–12:00 PM.

Requirements

High school diploma or GED.
At least one year of customer service work experience or experience interacting with the public.
Proficient computer skills.

Nice To Haves

Knowledge of medical terminology.

Responsibilities

Greet patients and visitors at service points and provide congenial, hospitable customer service.
Direct patients and visitors to the appropriate department or resource and notify the appropriate resource of their arrival in a timely manner.
Verify patient demographic and eligibility information.
Receive and forward telephone calls and take and relay messages according to protocol.
Register new patients and schedule appointments for providers and services.
Reschedule appointments and follow up on cancelled and missed appointments.
Collect copayments and balances and make follow-up appointments as necessary.
Respond to patient and visitor questions in a timely and appropriate manner using knowledge of organizational policies and procedures.
Communicate with departments, team members, physician offices, the hospital, and patients to provide information, follow up, or resolve problems as needed.
Perform clerical duties, which may include ordering supplies and opening mail.
Operate standard office machines, including a computer, calculator, photocopier, fax machine, and credit card terminal.
Assist with medical records and clinical personnel as needed.
Maintain work and waiting areas in a neat and professional manner.
Complete special projects as assigned.
Adhere to organizational standards, policies, and procedures.
Travel occasionally to other locations and work flexible hours as operational needs require.