Medical Office Receptionist

LifeStance Health•Medford, OR

2d•Onsite

About The Position

The Practice Coordinator manages daily front-office activities at a LifeStance Health practice location and provides quality customer service to in-person and remote patients and clinicians. The role supports a positive, organized, and secure practice environment and helps ensure the office is prepared for patients and clinicians. Compensation starts at $22.75 per hour, with potential quarterly bonuses or incentives. The listed location is 10 Cabot Rd., Suite 205, Medford, MA 02155.

Requirements

High school diploma or equivalent required.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.
The role involves regularly sitting, standing, bending, talking, and hearing; frequently walking; and lifting or moving objects up to 25 pounds. Vision requirements include close, distance, and color vision, peripheral vision, depth perception, and adjusting focus.

Nice To Haves

Associate or bachelor's degree preferred.
At least 1 year of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Create a positive work environment, support clinician and staff engagement activities, and promote LifeStance culture and connection.
Prepare patient schedules by confirming paperwork and documentation are complete, payment card information is current, demographics are accurate, and charts are ready.
Perform general office duties, including sorting mail, scanning documents, handling e-faxes and shared office email, and maintaining office cleanliness and upkeep.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Respond promptly and appropriately to patient needs, following crisis and de-escalation processes when situations are difficult or sensitive.
Greet patients and manage front-desk check-in and check-out courteously.
Respond to patient requests by phone, email, or portal, including billing and payment questions, scheduling needs, release requests, and other inquiries.
Manage phone-system queues and answer calls in a timely manner.
Help patients access telehealth and troubleshoot Patient Portal and other issues.
Triage urgent patient requests, direct issues to the appropriate departments, or escalate them for assistance.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve related issues.
Provide clinicians with general administrative support, including sending letters and faxes, and coordinate with them about patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational work environment in the practice.