Medical Office Nurse RN - Float Pool (West Branch)

MyMichigan Health•Midland, MI

21h

About The Position

Under direct supervision of a provider, the Medical Office Nurse RN is responsible for assessing and caring for patients, maintaining appropriate documentation, and coordinating care to support high-quality, compassionate patient service. The role requires basic knowledge of specialty and/or primary care and the ability to assess, plan, implement, and evaluate patient care. The nurse maintains and oversees patients at office locations and serves as a liaison with other organizations and departments. The position may include ordering medical, pharmacy, and office supplies; supporting compliance with MyMichigan Health policies and procedures, OSHA guidelines, CLIA regulations, and other applicable regulatory requirements; and coordinating or training new employees, students, and float staff as needed. The nurse provides patient education, assists with specialty care modalities and symptom management, responds to emergencies, monitors care management and outcomes for high-risk patients, explains prescriptions and medication side effects to patients and families, and coordinates continuity of care with other providers. General office duties such as keyboarding, filing, telephone use, and operating computers and office equipment may also be required. Specific expectations may vary by assigned practice and may be clarified by the immediate supervisor.

Requirements

Associate degree.
Registered Nurse (RN) licensure required.
Basic Life Support (BLS) certification required within one month of hire or transfer.
Fingerprinting required.
Three to five years of experience working in a health care system or similar setting, or equivalent knowledge of medical office policies, practices, and procedures.
Excellent interpersonal skills to communicate clearly and successfully with individuals at all levels.
PC software knowledge that includes Excel and Word.
Ability to move freely about the facility, with or without an assistive device, and perform the job functions described.
Overall vision and hearing, with or without assistive devices.
Ability to handle multiple tasks, work independently, get along with others, maintain regular and predictable attendance, and stay awake.
Overall dexterity, including handling, reaching, grasping, fingering, and feeling; movements may be repeated regularly or frequently.
Ability to occasionally lift or carry 11–20 pounds and frequently handle 10 pounds and/or walk, stand, and push or pull arm or leg controls.
Ability to wear personal protective equipment, including latex materials or an appropriate substitute if required.
Must follow MyMichigan Health bloodborne pathogen and TB testing requirements.
Must be able to meet the physical demands of a light-duty position, including sitting, standing, or walking for long periods and possibly frequent stooping, kneeling, or crouching.
Must be able to work in conditions involving stress and public contact, trauma, grief, and death, and some exposure to bloodborne pathogens and other potentially infectious materials.

Nice To Haves

Bachelor of Science in Nursing (BSN).
Working knowledge of the organization’s Infor, Electronic Medical Records, and Practice Management programs, or knowledge of similar software.

Responsibilities

Triage calls; schedule daily urgent and emergent add-ons; receive and relay test results; process medication refills; support, direct, and refer patients for consultations or testing; and assist with insurance pre-certification and documentation.
Perform complete patient assessments within the scope of licensure, greet patients and families, conduct routine pre-examination procedures including vital signs, and assess and record objective and subjective information about the presenting condition.
Update and maintain accurate patient records, including orders reconciliation and secure messaging where available; perform medication reconciliation, enter allergy reaction types, and process refills within the scope of certification.
Coordinate the care team according to provider direction and work with patients and families on disease processes and care management.
Assist providers with examinations and procedures.
Prepare and clean patient areas, set up equipment, facilitate room setup after procedures, dispose of contaminated supplies, and sterilize medical instruments.
Apply critical thinking to patient management and provide age-specific care according to applicable standards and policies.
Maintain medical supplies at levels needed to support patient care.
Use necessary office computer systems and programs, including MAPS, MCIR, Practice Management, electronic medical records, laboratory information systems, Emageon, and dictation systems.
Travel to satellite clinics if required.
Document and code medical records accurately according to policy and participate in annual quality and completeness reviews as necessary.
Manage patient symptoms as directed by the provider and coordinate continuity of care with other providers.
Demonstrate competency in Microsoft Windows.
Coordinate care and train new employees, students, and float staff as required.
Perform general office duties, including keyboarding, filing, telephone use, and operation of computers and office equipment, as needed.