About The Position

Under direct supervision of a provider, the Medical Office Nurse RN assesses and cares for patients and maintains appropriate documentation. The role requires basic knowledge of specialty and/or primary care and the ability to assess, plan, implement, and evaluate patient care. The nurse coordinates care to help ensure high-quality, compassionate service, maintains and oversees patients at office locations, and serves as a liaison with other organizations and departments. The position may order medical, pharmacy, and office supplies needed for patient care and must comply with MyMichigan Health policies and procedures, OSHA guidelines, CLIA regulations, and other applicable requirements. The nurse may coordinate and train new employees, students, and float staff. Responsibilities also include patient education, support for specialty-care modalities and symptom management, emergency availability, monitoring high-risk patients’ compliance and response to care management, explaining prescriptions and medication side effects to patients and families, and coordinating continuity of care with other providers. General office duties may be performed as needed. Responsibilities may vary somewhat depending on the assigned practice; the immediate supervisor can clarify role-specific duties.

Requirements

  • Required: Registered Nurse (RN) licensure.
  • Required: Associate degree. A BSN is preferred.
  • Required: Advanced Cardiac Life Support (ACLS) certification within one month of hire or transfer.
  • Preferred: Basic Life Support (BLS) certification within one month of hire or transfer.
  • Three to five years of experience in a health care system or similar setting, as normally acquired for knowledge of medical office policies, practices, and procedures.
  • Excellent interpersonal skills and the ability to communicate clearly with individuals and interact with people at all levels.
  • PC software knowledge including Excel and Word.
  • Ability to handle multiple tasks, work independently, get along with others, maintain regular and predictable attendance, and stay awake.
  • Ability to wear personal protective equipment, including latex materials or an appropriate substitute if required.
  • Ability to move about the facility with or without an assistive device and perform the job functions described.
  • Overall vision and hearing, with or without assistive devices, and dexterity for handling, reaching, grasping, fingering, and feeling.
  • Ability to tolerate stressful situations, including public contact and exposure to trauma, grief, and death.
  • Ability to meet the position’s physical demands: light physical demand level; occasional lifting or carrying of 11–20 pounds; frequent lifting or carrying of 10 pounds and/or walking, standing, or pushing/pulling arm or leg controls.
  • Ability to sit, stand, and walk for long periods; frequent stooping, kneeling, or crouching may be required; repetitive movements may be required regularly or frequently.
  • Some exposure to bloodborne pathogens and other potentially infectious materials.

Nice To Haves

  • BSN degree.
  • BLS certification within one month of hire or transfer.
  • Working knowledge of the organization’s Infor, Electronic Medical Records, and Practice Management programs, or knowledge of similar software.

Responsibilities

  • Triage calls; schedule urgent or emergent daily add-ons; receive and relay test results; process medication refills; and support, direct, or refer patients for consultations, testing, insurance pre-certification, and documentation.
  • Complete patient assessments within the scope of licensure, greet patients and families, perform routine pre-examination procedures, and record vital signs and objective and subjective data about presenting conditions.
  • Maintain accurate patient records, including order and medication reconciliation, allergy reaction details, secure messaging when available, and other assigned documentation.
  • Coordinate the care team according to provider direction and work with patients and families on disease processes and care management.
  • Assist providers with examinations and procedures.
  • Prepare and clean patient areas, set up equipment, restore rooms after procedures, dispose of contaminated supplies, and sterilize medical instruments.
  • Apply critical thinking to patient management and provide age-specific care according to applicable standards and policies.
  • Maintain medical supplies at levels needed to support patient care.
  • Use required office computer systems and software, including applicable prescription, registry, practice management, electronic medical record, laboratory, imaging, and dictation systems.
  • Travel to satellite clinics if required.
  • Document and code medical records accurately as appropriate under policy and participate in annual quality and completeness reviews as necessary.
  • Manage patient symptoms as directed by the provider and coordinate continuity of care with other providers.
  • Demonstrate competency in Microsoft Windows.
  • Comply with MyMichigan Health bloodborne pathogen and tuberculosis testing requirements.
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