Medical Assistant - Hematology Oncology (Midland)

MyMichigan Health•Midland, MI

About The Position

Under the direct supervision of a provider, the Medical Assistant is responsible for patient assessment and care, accurate documentation, and coordinating care to support high-quality, compassionate service. The role requires basic knowledge of specialty and/or primary care and the ability to assess, plan, implement, and evaluate patient care. The Medical Assistant maintains and oversees patients at office locations and serves as a liaison with other organizations and departments. The position may include ordering medical, pharmacy, and office supplies; complying with MyMichigan Health policies and procedures, OSHA guidelines, CLIA regulations, and other applicable requirements; and coordinating with or training new employees, students, and float staff. The role includes providing patient education, assisting with specialty-care modalities and symptom management, responding to emergencies, monitoring care management and its effects for high-risk patients, explaining prescriptions and medication side effects to patients and families, and coordinating continuity of care with other providers. General office duties may also be assigned. Responsibilities may vary slightly by practice; the immediate supervisor can clarify practice-specific duties. The Medical Assistant triages calls, schedules urgent or emergent add-ons, receives and relays test results, supports referrals and testing, and assists with insurance pre-certification and documentation. The role also includes greeting patients and families, performing routine pre-examination procedures, recording patient data, maintaining records, reconciling medications and allergies, processing refills within certification scope, assisting providers with examinations and procedures, preparing and cleaning patient areas, and sterilizing instruments. Additional duties may include injections, minor dressing changes, blood specimen collection, assisting with certain tests or procedures, clerical work, ordering supplies and medications, and maintaining accurate medical-record documentation and coding. The position requires confidentiality and protection of patient rights in accordance with HIPAA, competency in office computer functions and Microsoft Windows, and participation in further learning opportunities offered by MyMichigan Health. The work may involve stressful situations, exposure to infectious materials, and physical activity including prolonged sitting, standing, or walking and occasional lifting.

Requirements

High school diploma or GED.
Active Medical Assistant certification or licensure required. Accepted credentials include RMA through American Medical Technologists (AMT), CMA through the American Association of Medical Assistants (AAMA), or an equivalent Medical Assistant credential such as CCMA.
Alternatively, qualifying credentials include Michigan State Medical First Responder, Emergency Medical Technician Basic/Specialist, or Paramedic, or Registered Radiologic Technologist through ARRT.
BLS (Basic Life Support) required within three months of hire or transfer.
Three to five years of experience working in a health care system or similar setting, with knowledge of medical office policies, practices, and procedures.
Excellent interpersonal and communication skills, including the ability to communicate ideas clearly and interact with individuals and groups at all levels.
Complete mandatory OSHA training annually according to the Exposure Control Plan.
Maintain confidentiality and comply with HIPAA and MyMichigan Health blood-borne pathogen and TB testing requirements.
Ability to handle multiple tasks, work independently, get along with others, maintain regular and predictable attendance, and stay awake.
Ability to move freely about the facility with or without an assistive device and perform the job functions described.
Overall vision, hearing, and dexterity—including handling, reaching, grasping, fingering, and feeling—with or without assistive devices.
Ability to wear personal protective equipment, including latex materials or an appropriate substitute if required.
Ability to occasionally lift or carry 11–20 pounds and frequently handle 10 pounds, and to walk, stand, push, or pull arm or leg controls.

Nice To Haves

Completion of a Medical Assistant program through an accredited organization.
Previous experience in a physician clinic setting.

Responsibilities

Triage calls, schedule daily urgent or emergent add-ons, and receive and relay test results.
Support, direct, and refer patients for consultations and testing, including insurance pre-certification and documentation.
Greet patients and families and perform routine pre-examination procedures, including obtaining vital signs and recording subjective and objective data.
Maintain accurate patient records, including orders reconciliation, secure messaging where available, medication reconciliation, allergy reaction entry, and refill processing within certification scope.
Assist providers with examinations and procedures.
Prepare and clean patient areas, set up equipment, facilitate room setup after procedures, dispose of contaminated supplies, and sterilize medical instruments.
Provide patient assessment and care measures within the scope of practice, including injections, minor dressing changes, and blood specimen collection.
Demonstrate competency to assist with procedures or tests such as EKG, PFT, ABI, and NST when required by the practice.
Maintain a clean and safe environment for patients and coworkers.
Travel to satellite clinics if required.
Use necessary office computer systems and programs to support providers and staff.
Apply critical thinking to patient management and maintain confidentiality and patient rights in accordance with HIPAA and proper procedures.
Perform clerical duties as needed, including insurance forms, correspondence, hospital admission arrangements, telephone answering, and maintaining patient records.
Order supplies and medications.
Maintain accurate medical-record documentation and coding, and participate in annual quality and completeness reviews as necessary.
Provide for the age-specific needs of the population served according to department standards and policies.
Coordinate care, provide patient and family education, assist with specialty-care modalities and symptom management, and support continuity of care with other providers.
Comply with MyMichigan Health policies and procedures, OSHA guidelines, CLIA regulations, and other applicable regulatory requirements.
Coordinate with and train new employees, students, and float staff as required.
Demonstrate competency in Microsoft Windows and participate in further learning opportunities offered by MyMichigan Health.
Perform other related duties as assigned.