Lead Medical Assistant- Oncology/ Hematology

Beth Israel Lahey Health•Cambridge, MA

2d•$23 - $31

About The Position

The Lead Medical Assistant is a working lead who combines direct patient care with daily clinical coordination, team mentoring, and operational support in an outpatient medical oncology and benign hematology practice. The role works under clinical and administrative leadership and serves as a mentor and resource to Medical Assistants, student externs, and other non-licensed practice staff. The practice may serve approximately 40–50 patients on a busy day. The position provides hands-on care for patients with cancer and benign or complex blood disorders, including iron deficiency, clotting concerns, and DVT or pulmonary embolism follow-up. Duties include rooming patients, medication reconciliation, phlebotomy, clinical procedures, staff development, patient-care coordination, and supporting effective workflows and positive patient experiences. The Lead Medical Assistant is expected to help maintain clinical compliance, regulatory standards, patient safety, and clear communication with patients, families, providers, and colleagues.

Requirements

High school graduate or GED.
At least 2–3 years of experience demonstrating proficiency in all areas of Medical Assisting.
Demonstrated Medical Assistant competencies acquired through one of the following: MA Certificate, Associate degree in Medical Assisting, EMT, PCT, nursing student with one clinical rotation, home health aide experience, or physician assistant program candidate.
Strong customer-service and interpersonal relationship skills with patients, family members, staff, and providers.
Demonstrated willingness and competency to train, mentor, and guide colleagues.
Experience with computer systems and web-based applications.
Able to manage multiple priorities, problem-solve as clinic needs change, collaborate with clinical and practice leadership, and maintain patient safety, confidentiality, and regulatory requirements.
Able to adjust to change and handle a rapid-paced environment and associated stresses while continuing to provide high-quality, efficient service.
Physical stamina to spend many hours per day on the feet; able to lift up to 10 pounds with some frequency and position patients for procedures and examinations.
Staff are expected to cross-train and help one another when needed.

Nice To Haves

Epic experience.
Phlebotomy skills.

Responsibilities

Serve as a role model and clinical resource for Medical Assistants, student externs, and other non-licensed staff.
Train, mentor, direct, and provide day-to-day support to staff; help them adapt to workflow, Epic, and office-process changes.
Partner with the Practice Manager to identify staff training and development needs.
Support clinical compliance, regulatory standards, and patient-safety practices.
Help coordinate daily patient flow and research and follow up on operational concerns.
Complete pre-visit planning and confirm required test results, consultations, and clinical information are available.
Welcome and prepare patients; verify identity and recognize urgent clinical concerns.
Document chief complaints, medications, allergies, medical history, and recent hospital or emergency department visits in Epic.
Obtain vital signs, height, weight, pulse oximetry, and other measurements.
Perform phlebotomy, EKGs, point-of-care testing, dressing changes, and suture removal as assigned.
Administer ordered subcutaneous and intramuscular medications and injections.
Assist providers with examinations, biopsies, cultures, suturing, and other office-based procedures; position patients and serve as a chaperone when requested.
Collect, label, document, and process specimens accurately.
Maintain clean, organized, and stocked exam rooms; monitor equipment, instruments, supplies, and expiration dates.
Complete calibration records and quality-control logs; follow OSHA and infection-prevention guidelines.
Document point-of-care testing, results, and associated charges accurately; track patient-care logs and follow up on incomplete results.
Schedule and track outside tests, procedures, and specialist consultations; coordinate referrals, prior authorizations, and required documentation.
Provide patients with instructions and educational materials; track results and consultation letters for providers.
Screen and prioritize telephone calls and portal messages; communicate provider instructions, results, and follow-up plans.
Review missed appointments with providers and coordinate rescheduling.
Cross-train and assist colleagues when needed.