Medical Office Manager/Northwest Austin Clinic - Texas Orthopedics
About The Position
Texas Orthopedics, a division of OrthoLoneStar, is hiring a Medical Office Manager for its Northwest Austin Clinic. The role organizes and coordinates office administration and procedures to support organizational effectiveness, efficiency, and safety, and is responsible for supervising all operational activities at the location. The manager coordinates clinic operations, administers policies and procedures, supervises clerical and clinical staff, maintains the facility and equipment, supports patient service and collection efforts, and works with physicians, administration, other managers, and external agencies. The position also helps implement operational changes and IT systems, provides coding assistance, and promotes an efficient, collaborative work environment. The work takes place in a combination clinic and office setting, with exposure to communicable diseases, toxic substances, radiation, and bodily fluids. Frequent walking and extended standing are required, along with the ability to lift and carry up to 50 pounds and perform duties requiring full range of motion, adequate vision, hearing, and speech.
Requirements
- High school diploma or GED.
- Bachelor’s degree required; equivalent experience may be considered in lieu of a bachelor’s degree.
- Five years of experience in a healthcare setting.
- Two years of experience using an EMR/PM platform.
- Outstanding interpersonal skills and the ability to work with medical and administrative staff, patients, and the public.
- Knowledge of organizational policies, procedures, systems, and objectives.
- Knowledge of governmental regulations and compliance requirements.
- Knowledge of computer systems and applications, specifically Microsoft Office programs.
- Initiative, judgment, problem-solving, and decision-making skills.
- Ability to communicate clearly and effectively in writing and verbally.
- Ability to walk frequently, stand for extended periods, lift and carry items weighing up to 50 pounds, and perform work requiring a full range of motion.
- Adequate visual acuity to read and interpret written material, and adequate hearing and speaking abilities to interact appropriately with patients and coworkers.
- Ability to work in a fast-paced environment.
Nice To Haves
- Previous supervisory experience in a medical office setting.
- Knowledge of Athena Electronic Medical Record.
- Bilingual ability.
Responsibilities
- Coordinate daily facility operations, organize staff, delegate tasks, and ensure compliance with TOSRA/OLS policies and procedures.
- Administer clinic policies and procedures consistently and promptly, and ensure staff work is free of errors.
- Direct implementation of new policies, protocols, procedures, and IT systems; recommend changes to organizational systems, policies, and procedures.
- Supervise staff, including hiring, training, orientation, compensation, evaluations, counseling, discipline, termination, and staff and physician matters.
- Directly supervise clerical and clinical staff and act as a liaison between staff and physicians and the Administrator and other managers.
- Collaborate with other managers to support smooth operations.
- Maintain clinic facilities and equipment, order office supplies, and coordinate cleanliness, repairs, and maintenance.
- Serve as a liaison between the clinic and external agencies, coordinate representative visits to minimize disruption during clinic operating hours, and communicate relevant visit results to Administration.
- Work with the Director of Patient Services to establish and implement goals, objectives, policies, procedures, and systems for the location.
- Develop ideas and make recommendations to increase departmental efficiency.
- Assist with financial counseling and collection efforts, and ensure staff follow through on collection tickets.
- Assist in coordinating depositions, attorney conferences, and other meetings held at the location.
- Provide coding assistance to clinic staff and physicians for completion of daily office charges.
- Back up employees and roles in the office as necessary.
- Maintain the petty cash change fund and reconcile it daily.
- Resolve patient concerns and staff issues to ensure quality patient service.
- Attend required meetings and participate in committees as requested.
- Participate in professional development activities to stay current with health care trends and practices.
- Promote a positive work environment and team spirit, and motivate staff for maximum work efficiency.
- Maintain strict confidentiality and perform other duties as assigned.
Benefits
- Medical insurance with VIP Health Advocate Service.
- Health Savings Account (HSA) with employer contribution.
- Flexible Spending Account (FSA).
- Dental coverage.
- Vision coverage.
- 7–8 paid holidays each year.
- 12 PTO days to start, increasing with tenure up to 22 days.
- 401(k) with Safe Harbor contribution plus profit sharing once eligible.
- Life insurance.
- Short- and long-term disability.
- Additional supplemental plans.
- Mileage reimbursement and travel time for eligible positions.
- Colleague Recognition Program.
- Employee Assistance Program and well-being support.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
