Medical Office Manager/Northwest Austin Clinic - Texas Orthopedics

ORTHOLONESTAR•Austin, TX

7d•$41,600 - $74,980•Onsite

About The Position

The Medical Office Manager organizes and coordinates office administration and procedures to ensure organizational effectiveness, efficiency, and safety. The role is responsible for supervising all operational activities at the assigned clinic location. It coordinates daily clinic operations, administers policies and procedures, oversees staff and facility needs, supports patient service and financial processes, and collaborates with physicians, organizational managers, and external agencies. The position also contributes to operational improvements, maintains confidentiality, and participates in professional development.

Requirements

High school diploma or GED; a bachelor's degree is required, though relevant experience may be considered in lieu of a bachelor's degree.
Five years of experience in a healthcare setting.
Two years of experience using an EMR/PM platform.
Outstanding interpersonal skills and the ability to work with medical and administrative staff, patients, and the public.
Knowledge of organizational policies, procedures, systems, and objectives.
Knowledge of governmental regulations and compliance requirements.
Knowledge of computer systems and applications, specifically Microsoft Office programs.
Skill in exercising initiative, judgment, problem solving, and decision-making.
Ability to communicate clearly and effectively in writing and verbally.
Ability to walk frequently, stand for extended periods, lift and carry items weighing up to 50 pounds, and maintain a full range of motion.
Adequate visual acuity to read and interpret written material, and adequate hearing and speaking abilities to interact appropriately with patients and coworkers.
Ability to work in a fast-paced environment.

Nice To Haves

Previous supervisory experience in a medical office setting.
Knowledge of the Athena Electronic Medical Record.
Bilingual ability.

Responsibilities

Coordinate daily facility operations, organize staff, delegate tasks, and ensure compliance with organizational policies and procedures.
Administer clinic policies and procedures consistently and in a timely manner, and ensure staff work is free of errors.
Direct implementation of new policies, protocols, procedures, and IT systems; recommend changes to organizational systems, policies, and procedures.
Supervise staff, including hiring, training, orientation, compensation, evaluations, counseling, discipline, termination, and staff and physician matters; directly oversee clerical and clinical staff.
Act as a liaison between staff and physicians and the Administrator and other managers, and collaborate with other managers to support smooth operations.
Maintain the clinic facility and equipment, order office supplies, coordinate cleanliness, and arrange repairs and maintenance.
Serve as a liaison between the clinic and external agencies; coordinate representatives’ visits to minimize disruption during clinic hours and communicate relevant visit results to Administration.
Work with the Director of Patient Services to establish and implement location goals, objectives, policies, procedures, and systems.
Develop ideas and recommend ways to increase departmental efficiency.
Assist with financial counseling and collections, and ensure staff follow through on collection tickets.
Help coordinate depositions, attorney conferences, and other meetings at the location.
Provide coding assistance to clinic staff and physicians for completion of daily office charges.
Back up employees and office roles as necessary.
Maintain the petty cash change fund and reconcile it daily.
Resolve patient concerns and staff issues to ensure quality patient service.
Attend required meetings, participate in committees as requested, and engage in professional development activities to stay current with health care trends and practices.
Promote a positive work environment and team spirit, and motivate staff for maximum work efficiency.
Maintain strict confidentiality and perform other duties as assigned.