Medical Office Clerk

Planned Systems International•Bossier City, LA

8d•Onsite

About The Position

QuarterLine (QL), a Planned Systems International (PSI) company, is seeking a dedicated and qualified Medical Office Clerk to support a government healthcare contract at Barksdale Medical Group, Barksdale AFB, Louisiana within a front desk clinical setting in a Department of Defense (DoD) medical treatment facility. The selected candidate will perform critical front desk and administrative functions including greeting patients/visitors at a clinic front desk, checking patients in for patient encounters, answering the main office phone line, scheduling medical appointments, and determining patient eligibility for services as needed. The role also involves performing other administrative and clerical duties in support of medical care and operational support, conducting end-of-day processes at close of business, and resolving any delinquent or pending appointments in the computer system. The duty location is Barksdale Medical Group, Barksdale AFB, LA 71110. No Telework is allowed. Duty Hours are Monday-Friday between 0700 and 1700 Central Standard Time (CST). Shifts will normally be scheduled for a nine-hour period, to include an uncompensated 60-minute lunch break. In no instance will the contract worker be required to provide services in excess of 40 hours per week.

Requirements

High School Degree or GED
Minimum 6 months to 1 year of clerical experience in a medical setting, or any combination of education and experience that demonstrates the required knowledge, skills, and abilities.
A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.
General medical ethics, telephone etiquette, and excellent communication and customer service skills.
English language, correct grammar, spelling, punctuation, capitalization, and format to prepare and edit written correspondence, reports, and transcribed material.
Ability to communicate effectively, both orally and in writing.
General office administrative and clerical skills.
Ability to use standard office equipment, such as computers, typewriters, copiers, fax machines, telephone systems and office automations systems to perform a substantial range of medical record maintenance support.
General knowledge of Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards.
U.S. Citizen.
Basic Life Support (BLS) from the American Heart Association or the American Red Cross. Certification cards must display the American Heart Association or the American Red Cross. Web-based (on-line) classes are not acceptable by the Government.

Nice To Haves

Long periods of sedentary activity involving intense concentration and repetitive manual tasks.
Some walking, standing, bending, and lifting of multiple files.
Periods of rapidly changing pace requiring adequate stress management skills.

Responsibilities

Greet patients/visitors at a clinic front desk and check in patients for patient encounter.
Answer the main office phone line.
Schedule medical appointments and determine patient eligibility for services as needed.
Perform other administrative and clerical duties in support of medical care and operational support.
Conduct end-of-day process at close of business and resolve any delinquent or pending appointments in computer system.
Contact patients to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care.
Use multiple office automation software with varied functions to produce a wide range of documents to provide miscellaneous clerical support.
Perform receptionist duties and answer telephones.
Maintain good personal hygiene and present a well-groomed and professional appearance.
Perform all duties in a professional and ethical manner.
Pass a government required security investigation and return required documentation timely.
Obtain documentation of required physical testing or a report of a physical examination.
Ensure contract workers shall be screened for tuberculosis (TB).
Provide documentation certifying health requirements such as immunizations, annual vaccinations, and physical examination when required at the time of initial placement.
Undergo pre-employment drug screening.

Benefits

Paid leave
Employer-sponsored group medical
Dental insurance
Vision insurance
Short-term disability
Long-term disability
Life insurance
AD&D coverage
Legal services
Identity theft protection
Accident insurance
Flexible spending account options
Health savings account options
401(k) retirement plan with employer contribution match that is immediately vested
Professional courses
Certifications
Tuition reimbursement programs