MEDICAL OFFICE CLERK - TRIVALLEY VERNON
About The Position
Oneida Health is seeking a full-time Medical Office Clerk for its Tri-Valley Vernon Primary Care practice. In this practice setting, the clerk schedules patient appointments according to office procedures, coordinates and manages billable services, and helps ensure a safe, efficient, and exceptional patient experience. The role is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m. The clerk handles calls and visitors, maintains patient medical records, explains and collects patient financial requirements, coordinates schedules with clinicians, and works with clinical staff to verify and complete billing charge information. The position also includes balancing cash drawers and preparing daily bank deposits, as well as other nonclinical duties as assigned.
Requirements
- High school diploma or equivalent.
- Proficient computer skills.
- Ability to multitask effectively while interacting pleasantly with callers, in-office patients, staff, and others.
- Ability to communicate calmly and clearly with patients about appointments, including when they are ill or have an emergency.
- Ability to stand, sit, or move for extended periods.
- Manual dexterity for computer and administrative tasks.
- Ability to lift, push, or pull light to moderate loads.
Nice To Haves
- One year of medical office experience preferred.
Responsibilities
- Answer telephone calls promptly and professionally; route calls appropriately, including through voicemail, paging, or redirection.
- Greet visitors, assist them as appropriate, contact employees to meet them, and direct them to waiting areas.
- Maintain medical records by ensuring reports, lab results, and other information are filed or scanned and available before appointments; flag abnormal results for the physician.
- Explain financial requirements to patients or responsible parties and collect copayments as required.
- Schedule appointments by phone or in person, matching clinician availability with patient preferences using computerized systems.
- Provide daily schedules to physicians, clinicians, medical assistants, and other staff as needed.
- Communicate patient scheduling concerns or issues to the office leader or nurse manager.
- Coordinate with clinical staff to obtain charge information and verify and complete charges in the medical database.
- Process and balance cash drawers against amounts collected and complete daily bank deposits.
- Perform other nonclinical duties as assigned.
Benefits
- Generous paid time off accruing from day one
- 403(b) matching up to 6%
- Free parking
- Employee gym
- 20% café discount
- Health insurance with no deductible
- Flexible spending
- Vision insurance
- Dental insurance
- Disability insurance
- Life insurance
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
