Medical Office Clerk
About The Position
As a Medical Office Clerk, you will provide appointment scheduling, medical-records, reception, and administrative support in an onsite military healthcare environment at Lackland AFB in San Antonio, Texas. You will assist patients and visitors, coordinate primary and specialty-care appointments, verify eligibility, and help ensure accurate records and requested documentation are available for patient care. The schedule is Monday through Friday, 6:30 a.m. to 3:30 p.m., with a one-hour unpaid meal break. Federal holidays are off; there are no evening or night shifts, on-call coverage, or overtime. Compensation is $15.74–$17.49 per hour, with Health & Welfare of up to $5.09 per hour in accordance with the Service Contract Act. Full-time positions are eligible for medical, dental, vision, and basic life insurance, a 401(k), paid time off, and an annual bonus.
Requirements
- High school diploma or GED.
- At least six months of experience in an office setting.
- Ability to type at least 50 words per minute.
- General administrative and clerical skills, including receptionist and telephone responsibilities.
- Knowledge of medical ethics and telephone etiquette, with effective written and verbal communication and customer service skills.
Nice To Haves
- Familiarity with medical terminology.
Responsibilities
- Welcome patients and visitors, answer incoming calls, route inquiries, and take messages.
- Schedule, reschedule, and cancel primary, specialty, subspecialty, consult, and referral appointments; verify patient eligibility and provide general instructions or direct patients to the appropriate service.
- Create appointment schedules and templates in CHCS/AHLTA or MHS GENESIS, work with DEERS eligibility information, and resolve pending or delinquent appointments at the end of the business day.
- Process and maintain inpatient, outpatient, and ambulatory procedure records; initiate, locate, update, and file records while ensuring required documentation is available before appointments.
- Organize and research patient records, extract required data, and review records for completeness, accuracy, and consistency in accordance with regulatory requirements and established military medical-record procedures.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Basic life insurance
- 401(k) plan
- Paid time off
- Annual bonus
- Health & Welfare payment of up to $5.09 per hour, in accordance with the Service Contract Act
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
