Medical Office Clerk (Langley)

CABAN RESOURCES, LLC•Hampton, VA

2d•Onsite

About The Position

Provides clerical/administrative support in wards, clinics, or other clinical departments of a medical treatment facility.

Requirements

A fully qualified typist with a minimum of 50 WPM is required.
General medical ethics, telephone etiquette, and excellent communication and customer service skills.
General office administrative and clerical skills to perform receptionist duties and answer telephones.
Ability to communicate effectively, both orally and in writing.
High school diploma or General Educational Development (GED) equivalency.
At least 6 months of experience in office setting.
Familiarity with Armed Forces Health Longitudinal Technology Application (AHLTA).
Familiarity with Composite Health Care Systems (CHCS) and/or MHS GENESIS.
Familiarity with Defense Enrollment Eligibility Reporting System (DEERS).
Knowledge of Military Filing System – by sponsor social security, terminal digit order, color-coded and blocked filing system.
Knowledge of contents of a military medical record, layout, sections, family members prefix designation, forms used in an MTF, and the medical record tracking procedures.

Nice To Haves

Medical terminology desired.

Responsibilities

Greets patients/visitors at a front desk, information center or office setting.
Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required.
Arranges and schedules medical appointments and determines patient eligibility for services. Relays general instructions to patients or make referrals to other sections.
Obtains updates and files medical records as needed.
Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines.
Ensures arrival of medical records prior to appointment(s).
Initiates and locates patient medical records as needed.
Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).
Performs other administrative and clerical duties in support of the medical care and operational support.
Creates appointment schedules and templates in patient appointment computer system.
Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system.
Assists GPM in developing, inputting, and maintaining provider templates/schedules in CHCS.
Coordinates patient referrals with RMC and PCMH team as needed.
Obtains referral reports from RMC when needed and routes to appropriate provider.
Places T-cons to the ordering provider for any results received.
Obtains paper copies or routes the referral results to the PCM when he or she is not the ordering provider.
Performs End of Day processing at the end of clinic each day in line with SGH or Flight Commander Guidelines.
Assists RMO in auditing Third Party Collections (TPC) forms to provide for maximum MTF reimbursement and will comply with all duties.
Adheres to all written medical treatment facility instructions and policies.