Front Office Clerk/Medical Assistant

Central Neighborhood Hlth Fdn•Inglewood, CA

12d•$0 - $25•Hybrid

About The Position

Central Neighborhood Christian Health Clinics is a Federally Qualified Healthcare Center committed to the Triple Aim as described by the Institute for Healthcare Improvement. The Medical Assistant performs routine (noninvasive) patient care functions as described by license health care personnel following established clinical protocols, policies and procedures within defined scope of education, training and responsibilities. This role also performs routine clerical functions as assigned, assists medical personnel with procedures and/or diagnostic exams, maintains confidentiality, assists in the maintenance, care and handling of medical equipment, participates in organizational programs/committees, and demonstrates teamwork and interpersonal skills. The role requires maintaining current knowledge and promoting self-development, as well as responsibility and accountability for adherence to organizational and department standards and policy. Other duties may be assigned by supervisor or manager, including driving and cleaning the mobile unit.

Requirements

Completion of an accredited Medical Assistance certification program
Knowledge and experience with Electronic Medical Records.
Minimum of one year working in the healthcare field.
Excellent interpersonal skills.
Ability to communicate clearly and effectively with patients and other external parties in a courteous and friendly manner at all times
Superior customer service skills.
Ability to handle confidential and sensitive information.
Ability to communicate effectively on the telephone.
Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds.
Ability to handle a “call center” environment; work quickly and multi-task.
Ability to exercise good judgment to handle calls appropriately.
Ability to demonstrate good customer service.
Strong problem-solving skills
Ability to work independently, collaboratively, and possess strong time management skills.
Excellent organizational skills and attention to detail.
Ability to Drive
Ability to lift 50lb

Nice To Haves

Bi-lingual (English/Spanish) preferred.

Responsibilities

Collects and records patient data including height, weight, BMI, temperature, pulse, respiration rate and blood pressure, pulse oximeter and peak flow measurement according to established policies and procedures.
Applies warm or cold compresses.
Collects urine, sputum and stool specimens by noninvasive techniques.
Administers immunizations and medications per provider’s order after a licensed health care professional verifies the correct medication and dosage. Verification of competency is required.
Performs venipuncture to obtain blood specimens.
Performs simple lab tests, including urine pregnancy tests and finger sticks after appropriate training and verification of competency.
Shaves and prepares the patients skins with antiseptic solution and explains the procedure as necessary.
Performs PPD skin test placement after appropriate training and verification of competency. Documents measurement of PPD skin test and reports information directly to the provider or to a registered nurse.
Demonstrates the ability to perform initial health data collection procedures, including vision and audiometric testing.
Handles hazardous waste appropriately.
Changes needle disposal box as needed.
Applies principles of aseptic technique and infection control per policy and procedures.
Consistently uses and reinforces proper body mechanics and appropriate personnel protection equipment.
Provides basic health information and education to patients using established protocols.
Works with patients on self-management goal contracts as per disease protocol and provider direction.
As applicable, assist in retinal screening by capturing images of the eyes of diabetic patients using an automatic digital camera, educating and setting appropriate patient expectations regarding the purpose and screening process, uploading and transmitting patient images and reports through an on-line portal during or immediately after each screening, and collaborating with remote team members and management, as well as screening location staff.
Takes and routes phone calls timely and efficiently.
Schedules routine and follow up appointments.
Contacts no-show patients as directed.
Completes routine forms and logs and inputs program specific data into computerized system according to established procedure as required.
Operates a computerized patient scheduling system according to organizational policies and procedures. Collaborates with providers to assure appropriate scheduling.
Implements guidelines to properly schedule patients calling in for appointments.
Participates in the follow up and monitoring of patient care services, including checking medical records for completeness of data, documentation of services, completion and mailing of disability forms, verification of hospital of delivery and mailing of prenatal records, relaying telephone messages to staff personnel and directing patients throughout the clinic as needed.
Accurately files all patients’ labs, x-ray, EKG results and other documents after the provider has seen and signed off the information.
Positions and drapes patient appropriately.
Informs patient which provider will see him/her and approximate time it will take before patient is seen.
Adjusts lighting as necessary.
Assembles appropriate equipment.
Assures patient privacy at all times.
Be available to assist provider as needed.
Maintains set-up for collection of all cultures and timely transport to the lab.
Accurately perform visual, hearing testing.
Notifies supervisor of repair needs and potential hazards in the workplace.
Keeps patient exam rooms and work areas clean and stocked.
Documents pertinent patient information, procedures and patient responses, following established guidelines.
A record shall be made in the patient chart or other record of each technical supportive service performed by the medical assistant, indicating clearly the name, title “MA-medical assistant”, date and time.
Implements proper documentation immediately after all tasks.
Handles requests for information timely and appropriately; make sure that the provider has been aware of such request.
Discuss patient information only with appropriate clinic personnel when related to the care being provided.
Maintains confidentiality for all documents that contain patient identifier information.
Information given to a medical assistant about patient or family member clinical needs must be reported to the patient provider.
Observe and respect confidentiality of information in regards to fellow employees.
Maintains standard of cleanliness, organization and adequate level of supplies for the exam rooms or assigned work area.
Demonstrates correct and safe techniques in the use of equipment according to specific manufacturer instructions and policy and procedure manual.
Know location, purpose and use of all equipment and supplies.
Ensures that the delivery of services reflects the efficient and effective use of supplies and appropriate utilization of resources.
Orders supplies as directed and report any outdates to the appropriate person.
After competency training may perform autoclaving of supplies and instruments following manufacturer guidelines and established clinic procedures.
Reports malfunctioning equipment to the manager.
Follows appropriate procedure for cleaning of equipment.
Participates in assigned staff and other meetings, including quality improvement, case conferences and in-service meetings.
Participates in all safety programs that may include assignment to an emergency response team.
Participates in hazardous waste and infection control assignments as required in the health center that may include being designated as an emergency responder to a hazardous substance release or spill; performing infection control data.
Performs other duties and tasks as may be required or assigned.
Consistently demonstrates behavior models mission.
Recognizes the needs of others and acts in the best interest of others.
Demonstrates courtesy, mutual respect and compassion in dealing with others.
Initiates and presents positive solutions to problems.
Acknowledges and respects differences when they exist and find ways to communicate more effectively.
Demonstrates adaptability to changes in a positive and professional manner.
Maintains positive working relationships and fosters a cooperative work environment.
Demonstrates effective working relations and works effectively as part of the team to facilitate the organization ability to meet goals and objectives.
Demonstrates the willingness to accommodate requirements or changing priorities in the workplace.
Attends and participates in weekly/bi-weekly/monthly staff meetings.
Attends educational programs and shares knowledge with peers.
Incorporates on the job training into job skills.
Learns new computer software skills as required.
Learns to operate equipment to problem-solve malfunctions.
Observes department guidelines concerning absences and reports absences in accordance with departmental procedures.
Self identifies potentially unsafe systems/processes/situations and takes initiative to report to the supervisor.
Observe department guidelines to conduct personal business during breaks and lunch hour.
Observes department guidelines to limit personal phone use and does not use the phone for personal out of area calls.
Projects a positive professional image and adheres to organizational dress code.
If the individual is running late, they are responsible for getting to the site or location the mobile will not wait.
Driving the mobile unit and or willing to learn.
Cleaning the mobile unit and completing inventory.
Driver checklist to be completed upon arrival to corporate from the site.