Medical Office Clerk - Trivalley Vernon

Oneida Health • Vernon, NY

3d

About The Position

Oneida Health is seeking a full-time Medical Office Clerk for its Tri-Valley Vernon Primary Care practice. The Medical Office Clerk supports the practice by scheduling appointments, coordinating and managing billable services, and helping ensure patients receive exceptional care safely and efficiently. The position is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m.

The clerk answers and routes telephone calls, greets and directs visitors, maintains patient medical records, explains financial requirements, collects copayments, schedules appointments, and prepares daily schedules for clinical and reception staff. The role also coordinates with clinical staff to obtain and verify charge information, processes and balances cash drawers, completes daily bank deposits, and performs other nonclinical duties as assigned.

Requirements

• High school diploma or equivalent.
• Proficient computer skills.
• Ability to multitask effectively while assisting callers, in-office patients, staff, and others pleasantly.
• Ability to communicate calmly and clearly with patients about appointments, including when they are ill or have an emergency.
• Ability to stand, sit, or move for extended periods.
• Manual dexterity for computer and administrative tasks.
• Ability to lift, push, or pull light to moderate loads.

Nice To Haves

• One year of medical office experience is preferred.

Responsibilities

• Answer telephone calls promptly and professionally, routing calls or using voicemail, paging, or redirection as appropriate.
• Greet visitors, assist them, contact employees to meet them when needed, and direct them to appropriate waiting areas.
• Maintain medical records by filing or scanning reports, laboratory results, and other information before appointments; bring abnormal results to the physician's attention.
• Explain financial requirements to patients or responsible parties and collect copayments as required.
• Schedule patient appointments by phone or in person, matching clinician availability with patient preferences.
• Provide daily schedules to physicians, clinicians, medical assistants, receptionists, registration clerks, and others as needed.
• Communicate scheduling-related patient concerns or issues to the office leader or nurse manager as needed.
• Coordinate with clinical staff to obtain charge information and verify and complete charges in the medical database.
• Process and balance cash drawers against collections and complete daily bank deposits.
• Perform other nonclinical duties as assigned.

Benefits

• Generous paid time off accruing from day one.
• 403(b) matching up to 6%.
• Free parking.
• Employee gym.
• 20% cafe discount.
• Health insurance with no deductible.
• Flexible spending account.
• Vision insurance.
• Dental insurance.
• Disability insurance.
• Life insurance.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED