Per Diem Medical Office Associate - Edison, NJ Urgent Care

Immediate Care Walk-In Management LLC • Edison, NJ

9d • Onsite

About The Position

The Medical Office Associate (MOA) is the first point of contact for patients and caregivers, providing excellent customer service and administrative support at an urgent care practice in Edison, New Jersey. The role includes greeting patients, updating insurance information, verifying and analyzing health insurance benefits, explaining payment policies, answering phones, and performing other administrative tasks. The position reports to the Practice Operations Manager.

The practice is open Monday through Friday from 8 a.m. to 8 p.m. and Saturday and Sunday from 8 a.m. to 4 p.m. The associate must be willing to work at least two shifts per month, with a mix of weekday and weekend availability. Evening and weekend availability, travel to other sites, and travel in inclement weather are required. The associate must maintain certifications relevant to the role. Compensation includes NJ Sick Time, eligibility for a Voya 401(k) company match after one year of service and 1,000 hours worked, and 1.5 times pay on company-recognized holidays. An hourly range is referenced, but no figures are provided.

Requirements

• Must be BLS certified through the American Heart Association within 90 days of hire.
• Basic computer skills.
• Attention to detail and excellent data-entry skills.
• Exceptional customer service and phone etiquette.
• Ability to maintain professionalism and provide quality care in a fast-paced, public environment.
• Must be available to work evenings and weekends, with at least two shifts per month and a mix of weekday and weekend availability.
• Willingness to travel to other sites and in inclement weather.

Nice To Haves

• Medical billing or medical receptionist experience.
• Experience with EPIC and Solv.

Responsibilities

• Greet, register, instruct, and provide general assistance to patients.
• Obtain demographic and financial information and enter it into the computer system.
• Verify insurance eligibility and explain relevant payment policies and billing and collection processes.
• Determine and collect copays, coinsurance, deductibles, past-due balances, and other patient financial responsibilities; maintain and balance the cash drawer.
• Communicate with primary care providers, specialists, and insurance carriers at patients' request.
• Answer telephone calls, take messages, and return voicemails.
• Offer compassionate support to patients and caregivers during urgent medical needs.
• Maintain certifications relevant to the role.
• Perform other duties as assigned by the Practice Operations Manager or Practice Administrator.

Benefits

• NJ Sick Time.
• Voya 401(k), with company match availability after one year of service and 1,000 hours worked.
• 1.5 times pay on company-recognized holidays.

What This Job Offers

• Education Level: No Education Listed