Medical Receptionist - Urgent Care (Per Diem)

ConvenientMD • Waterville, ME

2d • Onsite

About The Position

ConvenientMD is seeking a per diem Medical Receptionist to serve as the first point of contact for patients and visitors at its urgent care clinics. Working alongside the clinical team, the receptionist greets patients, completes registration, updates patient records, collects payments, and helps ensure patients with and without reservations are seen in a timely manner. The role is suited to someone interested in customer service or beginning a career in the medical field.

The receptionist supports patient interactions, clinic coordination, front desk operations, and use of clinic technology. The position requires four 12-hour shifts per month, ideally one shift each week, with flexibility to work nights, weekends, and holidays. The employee may need to work at other ConvenientMD clinics within an hour of the primary clinic and travel within that distance for training shifts.

Requirements

• High school diploma or GED.
• Availability for four 12-hour shifts per month, ideally one shift each week.
• Flexibility to work nights, weekends, and holidays.
• Ability, when needed, to work at a minimum of three other ConvenientMD locations within a one-hour travel distance from the primary clinic.
• Ability to travel for training shifts outside the primary clinic within a one-hour commute.
• Proactive and confident written and verbal communication skills.
• Strong attention to detail and organizational skills, with the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, patient-focused approach and ability to support patients with kindness and understanding.
• Proficiency with Microsoft Office Suite or related software.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Ability to collaborate as part of a team and work independently with initiative.
• Analytical and problem-solving skills, including the ability to comprehend, interpret, and apply applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and other programs used for medical registration and collection of HIPAA documentation.
• Experience with insurance billing and coding information.

Responsibilities

• Greet patients and visitors professionally and assist them in person and over the phone.
• Register patients, complete required forms, and accurately update new and existing patient records.
• Handle insurance and billing inquiries and provide clear information to patients.
• Assist ill or distressed patients as appropriate using available resources.
• Collect payments, insurance co-pays, and prescription charges according to clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely payment.
• Coordinate with the healthcare team to promote efficient patient flow and clinic operations.
• Manage online and walk-in reservations and registration to support patient satisfaction and provider schedules.
• Assist with scheduling specialist referrals for patient follow-up.
• Use multiple software systems and follow protocols established by occupational health partners in support of Employer Services.
• Answer and direct phone calls professionally and promptly.
• Maintain an organized, tidy reception area.
• Perform administrative tasks such as photocopying, filing, and maintaining daily activity logs.
• Learn the clinic's services and associated costs.
• Use software systems for reservation scheduling and electronic medical records.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED