Medical Office Assistant - Urgent Care Per Diem

External Community Memorial Hospital•Hamilton, NY

About The Position

The Medical Office Assistant fulfills patient care, clerical, environmental, organizational, and clinical medical assisting responsibilities in an urgent care setting on a per-diem basis. Patient care duties include organizing patient flow, accompanying patients to exam rooms, assisting with transfers and other needs, collecting patient histories, performing screenings, charting, relaying instructions, and answering calls. Clerical duties include managing medical records and charts, obtaining reports and referral information, completing forms, scheduling appointments, and verifying insurance and patient demographic information. Environmental responsibilities include preparing equipment and instruments, cleaning rooms and equipment between visits, maintaining infection control, ordering and organizing supplies, and restocking rooms. Clinical duties include checking vital signs, preparing patients for examinations, verifying prescriptions against physician orders, managing biohazard waste, performing laboratory procedures and CLIA-waived testing, venipunctures and lab draws, handling specimens, performing EKG testing, and providing emergency first aid. The Medical Office Assistant must follow the MA scope of practice and New York State guidelines, maintain patient confidentiality, comply with HIPAA and organizational policies, work collaboratively with the care team, and perform other assigned duties.

Requirements

Minimum high school diploma or GED.
Excellent interpersonal skills and a customer service attitude.

Nice To Haves

Experience working as a Medical Office Assistant (MOA) or Medical Assistant (MA).
Certification as a Medical Assistant or CAN.
BLS certification.

Responsibilities

Check schedules and organize patient flow.
Accompany patients to exam rooms and assist with walking, transfers, phlebotomy, and exam preparation as needed.
Collect patient histories, perform screenings per provider guidelines, chart, relay instructions to patients and families, and answer calls.
Send and receive medical records; obtain lab and X-ray reports, hospital notes, and referral information.
Complete forms and requisitions, schedule appointments, verify insurance coverage and patient demographics, and maintain complete, appropriately filed charts.
Set up instruments and equipment according to department protocols.
Clean exam and procedure rooms, instruments, and equipment between visits to maintain infection control.
Order, sort, and store supplies and restock exam and procedure rooms.
Respect and promote patient rights, respond appropriately to emergency codes, and share patient or staff concerns with the immediate supervisor.
Check vital signs and prepare patients for physical examinations.
Verify prescriptions against physician orders.
Dispose of and monitor biohazard waste.
Perform laboratory procedures in accordance with OSHA guidelines, quality control methods, CLIA-waived testing requirements, and New York State guidelines.
Perform venipunctures and lab draws; handle urine, throat, vaginal, stool, and sputum specimens.
Perform EKG testing and provide emergency first aid.
Work as part of a team with Physicians, APPs, Licensed Nurses, Receptionists, and other staff.
Maintain patient confidentiality and HIPAA compliance, and comply with organizational ethical business practice policies.
Perform other duties as assigned or requested.