Medical Office Assistant - Primary Care Owensboro Healthplex
About The Position
The Medical Office Assistant performs clinical and administrative tasks related to patient registration, assessments, and scheduling. The role emphasizes patient access and satisfaction, accurate information, and patient assistance while maintaining confidentiality, professionalism, and ethical behavior. The position works every Tuesday and Thursday and every other Wednesday from 7:30 AM to 4:30 PM, in Primary Care at Owensboro Healthplex. It is full-time at 1.0 FTE (80 hours per pay period). The position works under general supervision and requires critical thinking, decisive judgment, and the ability to take appropriate action in a stressful environment. The employee supports Owensboro Health’s mission, vision, core commitments, and business interests, and follows organizational policies and procedures while acting consistently with a culture of compliance, safety, and high reliability.
Requirements
- High school diploma, GED, or higher preferred.
- ABR-OE credential from the American Association of Medical Assistants (AAMA) required within 120 days of obtaining 24 months of experience within the last 36 months in a health care facility under the supervision of a licensed health care provider.
- Basic Life Support (BLS) certification as a Healthcare Provider required within 90 days of employment in this position.
- Critical thinking skills and decisive judgment.
- Ability to work in a stressful environment and take appropriate action.
- Ability to apply advanced skills and knowledge in the area of specialization.
Responsibilities
- Schedule and reschedule appointments and diagnostic testing using computerized scheduling programs.
- Collect and record vital signs; perform basic diagnostic procedures and specimen collection.
- Monitor and communicate changes in patient condition and document patient care provided.
- Maintain medical equipment and supplies, including reordering, stocking, cleaning, and troubleshooting.
- Accept payments, co-pays, and other service fees during registration; reconcile co-payments and cash receipts at the end of shifts when required.
- Communicate effectively with insurance companies, external agencies, patients, physicians, and team members; communicate with referring facilities about patient transfers when required.
- Arrange hospital admissions as appropriate.
- Answer internal and external calls; handle requests for patient information in accordance with regulatory requirements and facility policies and procedures.
- Maintain examination areas.
- Perform patient registration and check-out, pre-certifications, pre-procedure instructions, and appointment confirmations.
- Retrieve records requested by authorized persons and obtain properly executed release-of-information forms when necessary.
- File new and returned records according to established systems and policies, and identify and document missing records.
- Enter information from various sources into computer databases; verify entered data by checking reports or printouts and correcting errors.
- Locate and prepare records for archival or destruction according to policies and procedures; initiate retrieval and return of archived records and follow up on delays or problems.
- Assist with patient assessments and treatments under the supervision of a physician, nurse practitioner, physician assistant, or nurse.
- Greet patients and provide appropriate information.
- Prepare patients for medical procedures as appropriate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
