Medical Office Assistant - Adult Medicine Garcia (Full Time, Mon - Fri)

Maui Medical Group, Inc. • Wailuku, HI

10d

About The Position

The Medical Office Assistant (MOA) supports the office by coordinating and organizing appointments, referrals, forms, patient-information updates, and phone calls. The role handles incoming calls, prescription messages, appointment requests, and follow-up appointments or referrals. It also helps prepare patient information for appointments, maintain electronic medical records, scan documents, and complete office forms. The MOA verifies insurance coverage, informs patients of copayments, deposits, and referral or authorization requirements, and updates physician appointment templates. The position emphasizes a positive patient and family experience, confidentiality, courteous interactions, teamwork, timely work, and adherence to company policies.

Requirements

• High school diploma or equivalent required.
• Able to manage multiple tasks simultaneously.
• Strong telephone skills.
• Positive, can-do attitude.
• Able to work overtime as needed.
• Willingness to participate effectively as a team member with Nursing and Front Desk.

Nice To Haves

• One year of medical or receptionist experience preferred.
• Demonstrated experience with basic office equipment and a personal computer highly desirable.
• One year of experience in a medical office or healthcare administration.
• Knowledge of medical terminology.

Responsibilities

• Answer incoming calls, transfer calls as needed, take prescription messages, verify information for appointment requests, and assist with follow-up appointments or referrals.
• Prepare patient information for appointments, including labs, hospital reports, and referral notes; assist with electronic medical record maintenance, document scanning, and completion of office forms and documents.
• Contact insurance companies or use available resources to verify insurance, and inform patients about copayments, deposits, and referral or authorization needs.
• Update physician templates to open, close, and reschedule patient appointments.
• Help patients and family members have a good experience; take initiative in problem solving, maintain confidentiality, and interact courteously and respectfully with patients, coworkers, and management.
• Perform other miscellaneous responsibilities and duties as assigned.
• Complete quality work and assignments on time, make decisions within limits of authority, and follow company policies and procedures.
• Maintain time and attendance standards consistent with company policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED