Medical Office Assistant Adult Medicine- Haitian Creole (5866)

Brockton Neighborhood Health Center•Brockton, MA

13d

About The Position

Coordinates clerical aspects of patient services to ensure completeness and continuity of care. The Medical Office Assistant is responsible for functions from patient check-in to clinical areas through check-out, including registration, scheduling follow-up and internal and external referral appointments, acquiring referral authorization, collecting cash, posting daily encounters, handling patient calls and correspondence, sending medical information to consultants, and maintaining office equipment. The role supports patients, providers, clinical areas, and referral facilities by scheduling and tracking appointments, communicating patient issues, providing accurate referral information, monitoring waiting areas and appointment delays, and collecting copayments and deductibles. The position may also gather clinical information for reporting and assist providers with interpreting when needed. The Medical Office Assistant maintains a professional, patient-centered, confidential environment; supports quality improvement and teamwork; communicates and resolves operational issues; and may perform other duties as assigned. The role attends meetings and seminars, and may participate in the orientation of new staff or students.

Requirements

High school graduate or equivalent.
Bilingual ability required; the job title specifies Haitian Creole.
Willingness and ability to learn all aspects of the job.
High level of interpersonal and professional skills.
Moderate computer skills.
Proper telephone etiquette.
Good customer service skills.
Basic knowledge of managed care.
Knowledge of insurance plans.
Ability to prioritize demands, work with distractions, adapt to change, manage time efficiently, and work independently.
Good communication skills and professional interaction with patients and coworkers.

Nice To Haves

Graduate of a medical secretary program preferred.

Responsibilities

Answer telephone calls, assist callers, and forward calls as needed through resolution.
Schedule patient follow-up and specialist appointments within the Health Center.
Schedule external referral appointments and provide referral information to facilities in accordance with patients’ insurance plans.
Liaise among BNHC, referral facilities or specialties, and patients; consult clinical staff as needed and provide complete and accurate information orally and in writing.
Maintain a tracking system for internal and external referrals and follow up on appointments as needed.
Check patients in from registration areas to the appropriate waiting areas, monitor waiting rooms, and notify patients and providers of appointment delays.
Collect patient copayments and deductibles and balance daily cash drawers and credit card receipts.
Communicate patient issues received by telephone, voicemail, letters, or walk-ins to providers.
Assist with patient correspondence as directed.
Gather clinical information for reporting needs when required.
Assist providers with interpreting when called upon.
Use office equipment and software in accordance with policy, maintain supplies, and promptly report equipment malfunctions.
Maintain patient confidentiality and discretion, professional conduct, reliable attendance, and effective communication with patients and coworkers.
Participate in quality assurance and improvement activities, studies, reviews, and goal setting.
Promote teamwork, problem solving, conflict management, and improvements to procedures and tasks; identify and report operational problems.
Participate in orientation of new staff and/or students.
Attend meetings and seminars and perform other duties as assigned.