Haitian Creole Interpreter

LanguageLine Solutions

7d • $17 - $20 • Remote

About The Position

LanguageLine Solutions is hiring a remote Haitian Creole-English video-phone interpreter based in the United States. The interpreter handles on-demand audio and video sessions, rendering spoken conversations between Haitian Creole and English speakers across industries including healthcare, government, insurance, finance, utilities, travel and hospitality, general business, law enforcement, courts, and 911. The role involves verbal interpreting, not written translation, and may cover simple or complex, technical or non-technical subjects. Interpreters are expected to process information quickly and accurately, recognize cultural differences, use appropriate terminology, and remain professional and courteous.

The interpreter works from a home office and must maintain a quiet, secure space. LanguageLine provides professional interpreter training, ongoing development, interpreter support, and opportunities for advancement. The position pays $17–$20 per hour, subject to applicable state or local minimum wage requirements. A post-offer background check and/or drug screen may be required depending on the applicant’s location.

Requirements

• Fluency in Haitian Creole and English, with knowledge of associated cultural dynamics.
• Ability to provide culturally competent interpretation and recognize regional and accent differences.
• Excellent listening, retention, and note-taking skills to maintain accuracy.
• Ability to concentrate, remain detached, neutral, and objective, including during calls involving sensitive topics.
• Must be at least 18 years old.
• Legally authorized to work in the United States without current or future visa sponsorship requirements.
• High school diploma or equivalent.
• Ability to adapt to LanguageLine Solutions technology enhancements.
• A dedicated personal device for business purposes, such as a desktop or laptop running Windows, macOS, or ChromeOS; a tablet running iPadOS or Android; or a smartphone running iOS or Android.
• High-speed internet with download speeds of at least 5 Mbps, upload speeds of at least 3 Mbps, ping no higher than 300 ms, and jitter no higher than 30 ms.
• Access to a quiet space free from background noise or distraction.
• Ability to operate a keyboard and mouse and remain stationary in front of a computer and webcam for most of the workday.
• Ability to use a headset for prolonged periods.
• Ability to operate company-provided software and systems, and sufficient manual dexterity to type or write.
• Ability to lift up to 26 pounds.
• Ability to read and write the requested languages is highly preferred.
• Applicants currently employed by a LanguageLine Solutions client or affiliated business may not be eligible for consideration.
• Kaspersky products and Huawei hardware are restricted.

Nice To Haves

• Education or work experience in a language-related field such as teaching, language assessment, translation, or interpretation.
• Ability to read and write Haitian Creole and English.

Responsibilities

• Respond promptly to on-demand video and audio interpreting sessions and interpret in a friendly, professional manner.
• Participate in online, video, and audio training sessions.
• Provide interpretation through video and use a dedicated device to type data as needed to perform the job.
• Render concepts and meanings accurately according to interpretation protocols, without omissions or additions.
• Speak clearly in both languages with correct pronunciation, enunciation, and polite expressions.
• Maintain a professional demeanor throughout interpreting sessions.
• Remain calm during difficult or emergency calls, including when speakers are incoherent or upset.
• Maintain punctuality and availability during scheduled work hours.
• Follow client instructions and protocol, and avoid interacting with the limited-English-speaking person without the client’s permission.
• Understand and use protocols and terminology for industries including medical, insurance, finance, and law.
• Demonstrate cultural sensitivity and work effectively in a diverse environment.
• Meet service standards during potentially stressful or emotional calls, extended calls without breaks, and periods of high call volume.

Benefits

• Paid professional interpreter training and continuous development.
• Incentives for meeting attendance targets.
• Paid sick leave in accordance with applicable law.
• Medical, dental, and vision coverage.
• Employee Assistance Program (EAP).
• Accident, critical illness, life, and AD&D insurance package.
• Inpatient hospital coverage.
• Short-term disability coverage.
• 401(k) retirement plan.
• Employee Referral Program.
• Advancement opportunities within the organization.
• Interpreter support.
• Inclusive and diverse work environment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED