Medical Office Assistant - Adult Medicine Garcia (Full Time, Mon-Fri)

Maui Medical Group • Wailuku, HI

10d

About The Position

The Medical Office Assistant (MOA) supports the office by coordinating and organizing appointments, referrals, forms, patient information, and phone communications. The role assists with preparing patient information and maintaining electronic medical records, verifies insurance details, communicates payment and referral requirements to patients, and updates physician appointment templates. The MOA helps provide a positive experience for patients and families, maintains confidentiality, and works respectfully with patients, coworkers, and management.

Requirements

• High school diploma or equivalent required.
• Able to manage multiple tasks simultaneously.
• Strong telephone skills.
• Positive, can-do attitude.
• Able to work overtime as needed.
• Able to participate effectively as a team member with Nursing and Front Desk.
• Able to operate a keyboard and other office equipment with sufficient manual dexterity.
• Vision correctable to 20/20 and hearing in the normal range for telephone use.
• Able to lift up to 25 pounds.

Nice To Haves

• One year of medical or receptionist experience.
• Demonstrated experience with basic office equipment and a personal computer.
• One year of experience in a medical office or healthcare administration.
• Knowledge of medical terminology.

Responsibilities

• Answer incoming phone calls and transfer calls as needed; take prescription messages, verify information for appointment requests, and assist with follow-up appointments and referrals.
• Prepare patient information for appointments, including lab results, hospital reports, and referral notes; assist with electronic medical record maintenance, scanning documents, and completing office forms.
• Verify insurance with insurance companies or available resources, and inform patients of copayments, deposits, and referral or authorization requirements.
• Update physician templates to open, close, and reschedule patient appointments.
• Help patients and family members have a positive experience; take initiative in problem solving, maintain confidentiality, and interact courteously and respectfully.
• Perform other miscellaneous responsibilities and duties as assigned.
• Complete assignments on time, demonstrate quality work, make decisions within limits of authority, and follow company policies and procedures.
• Maintain time and attendance standards consistent with company policy.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED