Medical Office Assistant

Erickson Senior Living•Parkville, MD

12d•Onsite

About The Position

Join Oak Crest Village by Erickson Senior Living as a Medical Office Assistant. You will be the first point of contact for patients, greeting them and gathering initial information, including contact and insurance details. You will provide administrative support to help ensure patients receive quality care and service. Compensation is $19.50–$22.00 per hour, commensurate with experience. Oak Crest is an 87-acre continuing care retirement community in Parkville, Maryland, and part of Erickson Senior Living’s national network of senior living and health care communities. The organization describes its mission as helping people live better through a vibrant lifestyle, financial stability, and focused health and well-being services. It offers team members flexibility, work-life balance, and opportunities to learn and grow.

Requirements

At least 1 year of front medical office experience.
Ability to use a multi-line electronic telephone system.
Basic computer skills.
Excellent communication skills.
Ability to file, chart, and document accurate patient records.

Responsibilities

Receive and schedule patients at the front desk and answer the phone, taking accurate messages.
Answer a multi-line phone system and document concise messages from internal and external customers.
Upload new patient information into the portal.
Request medical records from outside providers and follow up as needed to ensure they are received.
Scan documents accurately, place them in patient charts, label them correctly, and attach reports to referrals or orders to close the referral loop.
Verify insurance before appointments, including manual verification when needed, and add or update insurance information in the system.
Make daily reminder calls to patients about upcoming appointments.
Assist with completing Visit Prep forms to support efficient provider visits.
Partner with other departments and specialists to help coordinate care when needed.
Work on spreadsheets and tasks as directed by the Practice Administrator.
Provide exceptional customer service to residents, families, and vendors.

Benefits

Medical, dental, and vision packages.
Annual reimbursement for qualified wellness expenses.
Personal health coaching and telemedicine options.
PTO plans.
Company-paid volunteer hours for eligible team members, in accordance with applicable state law.
401(k) for team members age 18 and over, with a company 3% match.
Onsite medical centers providing wellness visits and sick care for team members age 18 and over.
Education assistance.
Certification reimbursement.
Access to an online learning library with over 6,000 courses.
Opportunities for growth as the company opens new communities and expands existing ones.
Flexibility and work-life balance.
Opportunities to learn and grow.