Medical Office Assistant (MOA)
About The Position
The Medical Office Assistant supports physicians and other primary health care providers with clerical, financial, and general medical office operations in an ambulatory practice. The role supports clinic operations through medical office, billing, and clinical duties as required by the specific clinic. Duties may include administrative, patient-facing, billing, and clinical support tasks. The position follows clinic protocols and applicable HIPAA, OSHA, infection control, and medical records compliance requirements. Duties are general examples and may be added or changed by management.
Requirements
- High school diploma or GED.
- Knowledge of general medical office procedures.
- Good telephone skills and excellent customer service skills.
- Ability to multitask.
- Ability to type 35 words per minute.
- Knowledge of Microsoft Word.
- Interpersonal skills for interacting with patients and staff.
- Verbal and written communication skills.
- General understanding and application of basic accounting principles.
Responsibilities
- Answer telephones and greet patients.
- Pull, update, and file patient medical records; verify patient demographic and insurance information.
- Schedule appointments and perform billing and bookkeeping.
- Check in patients, assist with patient histories, verify patient information, and prepare charts.
- Chaperone or assist providers during examinations and other patient care activities when requested.
- Educate and advise patients on specified medical issues within established guidelines.
- Assist with scheduling, coding, and billing medical or ambulatory surgical procedures.
- Arrange examining-room equipment, clean rooms, and escort patients to and from assigned clinic rooms.
- Dispose of contaminated supplies and maintain medical supply and medication stocks as appropriate to the clinic.
- Practice safety, environmental, and infection control methods and comply with HIPAA, OSHA, infection control, and medical records requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
